Council Services - how to complain or comment

Complaints, Comment & Compliments

Like what we do?
Don’t like what we do?
Think we could do better?

We want to know what you think so we can improve the services we provide. We also want to know if you are not happy with the service you have received.

Fair Comment

We want to sort your complaint out as soon as possible. If you have a problem with a council service please talk to a member of staff, as they may be able to resolve it straight away.

If it is not possible for you to talk to a member of staff or you prefer to contact us in a different way, please see the following.

How to contact us

By phone. Look up Bristol City Council in the phone book and find the number of the relevant department or call 0117 922 2000.

In person. You can call into the office of the service concerned during working hours. The address will be in the phone book or on our website

By e-mail. You can e-mail us at faircomment@bristol.gov.uk

By letter. You can write to the department or service concerned. If you send your letter direct you will need to use a stamp. However, you can also use our Freepost address:

Fair Comment (TS/BH)
Freepost BS4341
PO BOX 595
Bristol BS99 2BR

Or Alternatively you can use our Online complaints Form

Please contact our Corporate Complaints Manager if you would like the Fair Comment leaflet:

• in another language not listed (some translations are at the bottom of this page)
• in Braille
• in larger print
• on audio tape

The Corporate Complaints Manager can also arrange language interpreters and sign-language interpreters. We usually need seven days notice to make the arrangements.

The Fair Comment leaflet, which fully explains our complaints procedure, is available in a number of languages. Go to the Translations / Community language page and choose the language you require.

For complaints about adult community care or children and young people's services, select the appropriate link. For all other council services, see below: