Visit a Customer Service Point local to your area

If you prefer to access council services in person, you can visit our friendly, knowledgeable staff at any Customer Service Point (CSP) across Bristol.

At a CSP you can report a noise complaint or antisocial behaviour, apply for concessionary travelcard or blue badge, tenancy enquires or if you wish to give notice, order a new black recycling box, take your documents to be verified for Housing and Council Tax Benefit and much more.

If you would like to speak to someone on the telephone, just give us a call.

Customer Service Point opening hours

Knowle 
Bedminster
Fishponds
Hartcliffe
Lawrence Weston
Southmead

Central - Phoenix Court

Customer Service Point addresses

Bedminster
2-3 Waring House, Redcliff Hill, Redcliffe, Bristol, BS1 6TB

Fishponds
Robinson House, Hockeys Lane, Fishponds, BS16 3HL

Hartcliffe
Symes House, Peterson Square, Hartcliffe, BS13 0BD

Knowle
Salcombe House, 147 Salcombe Road, Knowle, BS4 1AB

Lawrence Weston
Ridingleaze House, Ridingleaze, Lawrence Weston, BS11 0QE

Central - Phoenix Court
Bond Street South, Bristol, BS1 3PH

Southmead
Southmead House, Greystoke Ave, Southmead, BS10 6BQ
 

Map of Customer Service Points

Click on a location for directions

View Larger Map

This map uses the Google Maps service, if you're having any problems using the map please see their help page.
 

Telephone interpreters

Bristol City Council is committed to ensuring everyone can access council services. If English is not your first language, staff at our Customer Service Points can provide instant access to independent interpreters over the phone, who can answer your queries in your own language.
 

Self Service Points 

If you, or someone you know do not have your own computer, you can access a number of our key services online at a Self Service Point.

Self Service Points are computer kiosks connecting you to the council free of charge. You can make payments, applications and requests, and browse the council website.

Self Service Points are available in all of the Customer Service Points and at some other locations listed below.

Other locations

Bannerman Road Early Years Centre
Bannerman Road, Easton, Bristol, BS5 0RR

St Pauls Learning Centre
94 Grosvenor Road, St Pauls, Bristol, BS2 8XJ

The Park Opportunity Centre
Daventry Road, Knowle, Bristol, BS4 1QD

Via The People's Network computers at all libraries across Bristol.
 

Free telephones

Free telephones connecting you to council services are also available at all Customer Service Points and Self Service Points.