Visit the Customer Service Points

If you prefer to access council services in person, you can visit our friendly, knowledgeable staff at any Customer Service Point (CSP) across Bristol.

At a CSP you can request a housing repair, report a noise complaint, order a new black recycling box, apply for a concessionary travelcard, and much more.

A new 'one-stop-shop', city centre, Customer Service Point opened on 1st June.  It is conveniently located next to Cabot Circus at:

Phoenix Court
Bond Street South
Bristol, BS1 3PH

The modern Customer Service Point in Phoenix Court replaces two existing sites that did not meet accessibility standards - Ashley and Easton, which closed on 27th May 2009. 

If you prefer to speak to someone on the telephone, just give us a call.

Customer Service Point opening hours

Customer Service Point addresses

Bedminster
2-3 Waring House, Redcliff Hill, Redcliffe, Bristol, BS1 6TB

Fishponds
Robinson House, Hockeys Lane, Fishponds, BS16 3HL

Hartcliffe
Symes House, Peterson Square, Hartcliffe, BS13 0BD

Knowle
Salcombe House, 147 Salcombe Road, Knowle, BS4 1AB

Lawrence Weston
Ridingleaze House, Ridingleaze, Lawrence Weston, BS11 0QE

Phoenix Court
Bond Street South, Bristol, BS1 3PH

Southmead
Southmead House, Greystoke Ave, Southmead, BS10 6BQ

Map of Customer Service Points

Click on a location for directions

View Larger Map

This map uses the Google Maps service, if you're having any problems using the map please see their help page.

Telephone interpreters

A2B is committed to ensuring everyone can access council services. If English is not your first language, staff at our Customer Service Points can provide instant access to independent interpreters over the phone, who can answer your queries in your own language.
 

Self Service Points 

If you, or someone you know do not have your own PC, you can access a number of our key services online at a Self Service Point.

Self Service Points are computer kiosks connecting you to the council free of charge. You can make payments, applications and requests, and browse the council website.

Self Service Points are available at the following locations:

Customer Service Points

Fishponds
Robinson House, Hockeys Lane, Fishponds, BS16 3HL

Hartcliffe
Symes House, Peterson Square, Hartcliffe, BS13 0BD

Knowle
Salcombe House, 147 Salcombe Road, Knowle, BS4 1AB

Lawrence Weston
Ridingleaze House, Ridingleaze, Lawrence Weston, BS11 0QE

Southmead
Southmead House, Greystoke Ave, Southmead, BS10 6BQ

Other locations

St Pauls Learning Centre
94 Grosvenor Road, St Pauls, Bristol, BS2 8XJ

Barton Hill Neighbourhood Centre
43 Ducie Road, Barton Hill, Bristol, BS5 0AX

The Park Opportunity Centre
Daventry Road, Knowle, Bristol, BS4 1QD

Via The People's Network PC's at all libraries across Bristol.

Free telephones

Free telephones connecting you to Access to Bristol are also available at selected locations.