Lines are open from 8.30am-8.00pm, with the exception of Housing Benefit and Council Tax Benefit (open from 8.00am) and General enquiries (office hours). Phone us regarding any of the services below.
 

Please note that lines are closed on Wednesdays between 2.30pm and 4.30pm for staff training.

 
Access to Bristol deal with a range of telephone and email enquiries about council services. Our friendly, knowledgeable customer advisors are located here in Bristol at our Customer Service Centre, ready to help with your enquiries.

Free call back

Our customer advisors handle upwards of 400,000 calls a year. If lines are busy when you call, you can choose to wait on the line in a queue or receive an automatic call back. If you opt to be phoned back you will be contacted by a customer advisor when your place in the queue is reached.

The call back is free of charge, and you can also choose to be called back at another day or time convenient to you.

Textphone service

If your hearing or speech is impaired, you can contact A2B using a textphone. When you call the TexBox number (0117 3574444), you can choose which department you wish to contact. TexBox will transfer your call directly to a customer advisor who will speak to you via their PC, in real time.

Write to us

The Customer Service Centre also handles email and written customer enquiries. Write to us at:

Customer Services
Brunel House
St Georges Road
Bristol
BS1 5UY

Email us at customer.services@bristol.gov.uk

Fax us on: 0117 922 201

Emergencies

In an emergency please contact our Emergency Control Centre:

Tel: 0117 922 2050
Fax: 0117 922 2379
Textphone: 0117 357 4444 (if you are hearing or speech impaired)

If you prefer to visit us in person, you can come along to any one of eight Customer Service Points located across the city.