Tenancy Relations service

The Tenancy Relations Team offers a free and confidential service to help tenants and landlords, of privately rented residential property, resolve disputes in order to sustain tenancies.

The team also has the responsibility to investigate acts of illegal eviction or harassment of residential occupiers under the Protection from Eviction Act 1977 and where necessary, to take proceedings for offences. 

In addition we can give specialist advice on a wide range of landlord and tenant legislation issues. 

If you would like to arrange an appointment for an interview or a visit from a Tenancy Relations Officer, please see contact us or call into one of our Customer Service Points.

The following fact sheets cover a number of subjects relating to private tenancies:

• Fact sheet 1: What is an Assured Shorthold Tenancy? (pdf, 35 KB)
• Fact sheet 2: What is Resident Landlord Tenancy? (pdf, 35 KB)
• Fact sheet 3: Ending Assured Shorthold Tenancies (end of a fixed term) (pdf, 95 KB)
• Fact sheet 4: Ending Assured Shorthold Tenancies (during a fixed term) (pdf, 131 KB)
• Fact sheet 5: Notice to quit for Resident Landlord Tenancies (pdf, 49 KB)
• Fact sheet 6: Illegal eviction and harassment (pdf, 44 KB)
• Fact sheet 7: Joint tenancies (pdf, 36 KB)
• Fact sheet 8: Rent increases for Assured Shorthold Tenancies (pdf, 114 KB)
• Fact sheet 9: Rent increases for Resident Landlord Tenancies (pdf, 36 KB)
• Fact sheet 10: Tenant’s possessions left in a property (pdf, 36 KB)
• Fact sheet 11: Deposits (pdf, 47 KB)

The following guides are produced by the office of Communities and Local Government

• Assured and Assured Shorthold Tenancies, a guide for tenants (pdf, 498 KB)
• Assured and Assured Shorthold Tenancies, a guide for landlords (pdf, 0.6 MB)
• Letting rooms in your home (pdf, 347 KB)
• Renting rooms in someone elses home (pdf, 293 KB)
• Regulated Tenancies (pdf, 476 KB)
• My landlord wants me out (pdf, 0.5 MB)
• Repairs and responsibilities (pdf, 428 KB)