A-Z of advice for private tenants and owners

Listed below are typical areas where owners / private tenants seek assistance to deal with problems related to housing and its environment:

• Abandoned vehicles - see Transport and Streets - AVRS
• Animals causing a nuisance - contact us and we will investigate
• Bed & Breakfast / Hostels - contact us and we will investigate
• Bees - see Pest Control
• Bins, refuse / flytipping - see Rubbish, recycling and waste 
• Caravan sites-
  • Queries relating to residential sites or licences - contact us and we will investigate
  • Queries relating to travellers - see Gypsy and Traveller Sites
• Disconnection or electricity, gas or water-
  • Private tenants - contact us and we will investigate
  • Owner occupiers - contact relevant service supplier
• Disrepair-
  • Private tenants - contact us and we will investigate
  • Owner occupiers - see Assistance for Private Housing
• Dog Fouling - see Dog Warden Service 
• Drainage - contact Wessex Water
• Electrics, dangerous-
  • Private tenants - contact us and we will investigate
  • Owner occupiers - see Assistance for Private Housing or contact electricty supplier
• Empty properties - see Empty Residential Properties 
• Filthy and verminous premises - contact us and we will investigate
• Fire Escapes - Private tenants contact us and we will investigate
• Fleas etc - see Pest Control
• Food safety - see Food Safety
• Furniture -
  • Removal of bulky items - see Bulky Waste Collections 
  • Dumped on private land - contact us and we will investigate
  • Safety - see Trading Standards
• Gas -
  • If you smell gas telephone the National Grid on 0800 111 999
  • Faulty appliances in private rented property - contact us and we will investigate
  • Faulty appliances in owner occupied property- contact suitably qualified gas engineer
• Houses in Multple Occupation - see Private Housing pages for more information
• Homelessness - see Homelessness pages  for more information
• Hostels - contact us and we will investigate
• Immigration Checks - contact us and we will investigate
• Leaking roofs and gutters-
  • Private tenants - contact us and we will investigate
  • Owner occupiers - see Grants and Loans for Private Housing 
• Means of Escape - private tenants contact us and we will investigate
• Noise - see Noise Pollution 
• Overgowth - if causing a nuisance or attracting vermin contact us and we will investigate
• Parks - see Parks and Open Spaces
• Pigeons - if causing a nuisance or attracting vermin contact us and we will investigate
• Rats and Mice-
  • In private rented - contact us and we will investigate
  • Owner occupied property - contact Pest Control 
  • On Wasteland - contact us and we will investigate
• Rubbish , recycling and waste-
  • For information see Recycling, rubbish and waste 
  • On private property - contact us and we will investigate
• Smells-
  • Animal smells - contact us and we will investigate
  • Drains - see Drainage above
  • Rubbish - see Rubbish above
• Smoke and Bonfires - see Air Pollution
• Travellers - see Gypsy and Traveller Sites 
• Water Supply-
  • Private Tenants - contact us and we will investigate
  • Owner Occupied - contact Bristol Water on 0845 702 3797