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In an emergency
If someone is acting in a violent or threatening way towards you or your property contact the police on 999 immediately.
For all non emergencies:
- call 101 or
- report it online via the Avon and Somerset Constabulary website.
You can also report anti-social behaviour in the following ways:
- Fill in our online anti-social behaviour reporting form, available 24 hours a day.
- Telephone the Customer Services Centre on 0117 922 2500 (Option 3) Monday to Friday, 8.30am to 6pm.
- Visit any Customer Service Point.
If you are a council tenant:
- Contact the Estate Management Service on 0117 922 2200 (Option 4), Monday to Friday, 8.30am to 6pm.
- Email: firstname.lastname@example.org.
- Fax: 0117 352 5104.
- Write to: Estates North or Estates South, PO Box 595, Bristol, BS99 2AW.
If you are a housing association tenant:
- Contact your housing association.
Reporting specific forms of anti-social behaviour
A number of different council departments deal with various aspects of anti-social behaviour. You can report a range of issues such as graffiti on our problems in my area page.
Information we need to help us to investigate your case
- What happened – give a description of the incident.
- Where it happened – was it a specific address or can you describe the location?
- When it happened – what was the date and time of the incident?
- Who was responsible – do you know their name and address? If not can you describe them?
- Why it happened – was it targeted at you or is it something that affects the whole community?
- How did it affect you?
We will treat all information you give us in confidence.
If you are a private tenant or owner occupier
Our teams will work with the Police and other partner agencies to support you and put a stop to the anti-social behaviour.
For information on what will happen and what you can expect please see Safer Bristol's anti-social behaviour service charter (pdf, 0.7 MB)(opens new window). You may also want to look at the GOV.UK website for information on anti-social behaviour.
If you are a council tenant
Your report will be investigated by Landlord Services Estate Management Service. For information on what will happen and what you can expect please see:
- How we will deal with anti-social behaviour, a guide for council tenants (pdf, 173 KB)(opens new window).
- How we will respond to your case (pdf, 34 KB)(opens new window).
- Action we can take (pdf, 33 KB)(opens new window).
- Closing cases factsheet (pdf, 219 KB)(opens new window).
You may also want to look at:
- Anti-social behaviour leaflet (pdf, 88 KB)(opens new window).
- Anti-social behaviour service charter (pdf, 0.7 MB)(opens new window).
- Getting on with your neighbour factsheet (pdf, 202 KB)(opens new window).
- Victim and witness support factsheet (pdf, 258 KB)(opens new window).
Many problems can often be sorted out by talking to each other. Sometimes people genuinely don't know that they are causing a problem. If you feel comfortable try talking to the person concerned about how their behaviour affects you. You can often quickly sort the problem out. See our getting on with your neighbour factsheet (pdf, 202 KB)(opens new window).
If you don't feel able to do this we can refer you to Bristol Mediation. Using trained mediators, they will work with everyone involved to talk about the issues and try to reach an agreement. For more information see the Bristol Mediation website or look at Bristol Mediations leaflet (pdf, 86 KB)(opens new window).
You may not be the only person who is experiencing anti-social behaviour. Communities are stronger when they act together. You may also like to:
- Consider joining your local Neighbourhood Watch. You can find out more on the Avon and Somerset Constabulary website.
- Attend your local Neighbourhood Partnership or Forum meetings. You can find out more on the Bristol Partnership website.
- Join your local Tenants Association if you are a council tenant. You can find out more on our tenants - get involved page.
- Age UK Bristol website.
- Bristol Mediation website.
- Care Direct website.
- Citizens Advice Bureau website.
- Crimestoppers website.
- GOV.UK website.
- EACH (Educational Action Challenging Homophobia and Transphobia) website.
- Police website.
- Samaritans website.
- SARI (Support Against Racist Incidents).
- Victim Support website.
- WECIL (West of England Centre for Inclusive Living) website.