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You may be able to get an emergency payment and/or help with essential household items if you cannot afford the basics. We don't make any cash payments.
Common crisis situations we can help with:
- Financial crisis.
- Assist people moving with support needs.
- Fleeing domestic violence.
- Prison leavers.
- Unable to manage finances due to learning difficulty or addiction.
What you may get
If you have a crisis and need money for things like food, gas or electricity, you may get a payment between £30 and £150, depending on your needs. Payment is made on a pre-paid direct debit card.
If successful we can provide a mixture of new and reconditioned items through our local suppliers. The items we supply include beds,gas and electric cookers, fridges and fridge freezers and washing machines. We may also be able to help with sofas, crockery, bedding, vacuums, carpets and in some circumstances other basic items.
- live within the Bristol City Council area
- have a crisis or emergency meaning you have no money for basic living needs or need essential household items
- have no other means of support through family, friends or donations
- not already had an emergency payment in the last year
- not already had household items in the last two years.
- your National Insurance number
- a moving date if you're moving home soon
- an email address, if you have one
- a telephone number
- your support worker’s contact details, if you have one.
Help to complete the form
Your support worker may be able to help you complete the form.
Apply by telephone
You can only apply by telephone if:
- you're unable to access a computer
- you need an interpreter or
- you need support because of learning difficulties.
Free phone 0800 923 0101 or local rate telephone number 0117 922 4500.
Monday to Friday 8am to 12noon.
If we get your application by 12noon we'll text or call by 4pm to tell you our decision.
Payment is made on a pre-paid direct debit card. You must collect this from our Temple Street Citizen Service Point. In certain circumstances if you're unable to collect it we can post it to you.
You can use your pre-paid debit card in most stores except bookies and off-licences. You won't be able to buy alcohol or cigarettes.
We aim to text or call you about our decision within five working days. If we decide you can get the items, the supplier will contact you to arrange free delivery and installation in about two weeks.
If you're unhappy with our decision
There is no appeals process for decisions made with the local crisis and prevention fund scheme. However, if you can provide extra supporting information, please contact us and we'll look at the decision again.
You may be able to get extra help with your rent or moving costs by applying for a discretionary housing payment.