Bristol Careline

What is the Bristol Careline?

The Bristol Careline is a subscriber service providing an emergency link, often for people who live alone. It is used by lots of people for many different reasons; from people who are vulnerable to falling, to those who just want the reassurance of knowing a friendly voice is available at the touch of a button.

Read on to find out how Careline can support any family members or vulnerable friends 24 hours a day, 365 days a year.

How does the Bristol Careline service work?

• View the Bristol Careline brochure (pdf, 1.0 MB) (opens new window).
• Watch our introductory video below.
• Please contact us with any questions or for a free demonstration.

View a transcript of the Bristol Careline video (pdf, 22 KB) (opens new window).

Bristol Careline is available 24 hours a day, 365 days of the year. It consists of:

• A unit featuring a large, red, illuminated button
• A small alarm button that can be worn as a pendant, clipped to clothing or worn on a wrist strap

When either button is pressed our control centre receives a call and we can identify who is calling. The lifeline equipment has a built-in microphone and loudspeaker so you can talk to us, from around your home.

We will immediately contact the right person to get you help. This may be a friend, relative, neighbour or if necessary the emergency services.

Who can use the service?

Anyone within Bristol can benefit from this service. You do not have to be disabled or above a certain age. There is no eligibility criteria (although we do reserve the right not to provide the service in certain circumstances).

Your home must have a phone line with a modern telephone socket, in reasonable distance of a power socket.

If you live outside of Bristol we can provide a service but this is usually only where your local authority does not provide a similar service.

How much does it cost?

You can rent the system for £45.50 per quarter (13 week period). This charge covers providing the alarm equipment, pendant, 24 hour cover by our emergency control centre and all maintenance. There is a one off installation charge of £25. The service is VAT exempt.

The rental charge can be paid either by cheque or direct debit through your bank or building society.

Can I arrange for a demonstration?

Yes. A member of our team will gladly visit you at home to show you how the equipment works. They will also install the equipment if you decide you wish to proceed.

How to apply for Careline

• To apply or to arrange a free demonstration please use our online Careline application form or complete and post the Independent living: Careline application form (pdf, 0.7 MB) (opens new window). Please select  'More information' or 'Free demonstration'. You will need a postage stamp.