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The Tenant Support Service offers individual support to help you stay safe, well and independent in your own home. The service works with people who are vulnerable in some way. This can include, but is not restricted to, people who have difficulties due to disability, mental health issues, drug or alcohol problems and domestic violence.
How we can help you
The Tenant Support Service can help you to:
- Sort out any problems with your housing and help you to keep your home
- Deal with the practical issues of moving home or setting up a home for the first time
- Get the benefits you are entitled to and the services you need
- Support you and act on your behalf with the council and other agencies
- Sort out your bills and debts and help you to organise your money
- Point you in the right direction for employment /training and leisure opportunities
- Provide emotional and practical support
How can I apply to receive help?
If you would like to receive help an online referral via the Housing Support Register will need to be completed. Please contact us to apply.
How we work with you
At your first appointment a Tenant Support Officer will carry out an assessment with you. This is to identify what your support needs are and to jointly produce an agreed support plan.
Support is an ongoing process aimed at resolving your housing related support issues. This requires the Tenant Support Officers’ and your involvement to achieve jointly agreed outcomes. During the course of your support it maybe useful, with your agreement, to involve the help of other agencies.
We can work with you for up to six months and provide information, advice and practical guidance. The service is totally free as it is paid for through a government fund called Supporting People.
Further help and advice
Housing and welfare advice
- Shelter - Housing advice
- National Debt Advice Line
- Council Tax Office
- Housing Benefit
- Welfare Rights & Money Advice Service
- Bristol Citizens Advice Bureau
- Job Centre Plus
Health and support
- Mind - Mental health issues
- Samaritans
- Survive - Service for people experiencing domestic violence
- NHS Direct - Health problems
- Bristol Drugs Project
Utilities and repairs
- Western Power Distribution - To find out who supplies your property with electricity
- Wales & West Utilities - To find out who supplies your property with gas
- Bristol & Wessex Water - 0845 600 3600
Contact information
Tenant Support service
PO Box 595
Bristol, BS99 2BR
Opening Hours
Monday to Thursday, 9am to 5pm
Friday, 9am to 4.30pm
- Email: tenantsupportservice@bristol.gov.uk
- Work: 0117 352 1800
- Fax: 0117 352 1801
