Welfare rights and money advice

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Introduction

The Welfare Rights and Money Advice Service (WRAMAS) provides benefits and money advice, consultancy, information and training, to a range of clients, services and organisations throughout Bristol. We also work with other advice and council services to co-ordinate advice service delivery and tackle problem issues affecting claimants and other low income households.

Link

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Welfare Rights and Money Advice Support Service

Funded by Supporting People to provide specialist welfare rights and money advice support services to over 30 ‘short term’ support agencies. These services work with vulnerable people, providing accommodation based or floating support.
Includes some staff in front-line council services, and also some voluntary sector agencies, housing association teams etc.
WRAMAS provides training, telephone support and information for support workers. We also take referrals for assisted casework, to develop support worker skills, and specialist casework referrals eg benefit appeals, bankruptcy.

Contact details for support workers:

WRSS Helpline  0117 35 21777 (Closed Wednesday mornings)
Fax 0117 35 21556
Email WRSS@bristol.gov.uk

MASS Helpline 0117 35 21555 (Monday, Tuesday, Thursday and Friday mornings))
Fax 0117 35 21556
Email MASS@bristol.gov.uk

By post
Welfare Rights and Money Advice Service (AC)
PO Box 595
BRISTOL
BS99 2AW.

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Benefit take-up and outreach

Our service also carries out benefit take-up work using publicity and telephone benefit checks, citywide or targeted on particular benefits or client groups.

The main client groups who are missing out on benefit entitlement are older people, disabled people and their carers. We can offer some casework for priority groups needing assistance with claims/appeals. Includes outreach to some BME groups and Centre for Deaf People. There is a waiting list for casework.

Contact details for further information:

Helpline  0117 35 21888
Fax 0117 35 21556
Mincom 0117 35 21557
Email welfarerights@bristol.gov.uk
Post:  Welfare Rights and Money Advice Service (AC)
PO Box 595
Bristol
BS99 2AW.

We also provide welfare rights training for some staff in Bristol City Council, and telephone advice for staff.

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Useful websites

For more information about benefits and tax credits, see:

For information about dealing with debt, see:

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Further useful information

All these websites have more information about benefits. There may be a link on their home page, or you may need to put‘benefits’ into the search box.

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Local advice services

These are the larger advice services in Bristol which give advice not just about benefits, but also debt and money, housing, immigration, community care and other legal issues:

Date for review:  14/06/2012 | Short link: http://www.bristol.gov.uk/node/129
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