A-Z of advice for private tenants, owners and landlords

A

• Abandoned vehicles - please see the Transport and Streets - Automatic Vehicle Reporting Service webpage
• Accreditation - please see the webpage for our Accreditation Scheme
• Anti-social behaviour - please see our Anti-social behaviour and nuisance page

B

• Bins, refuse / flytipping - see the rubbish, recycling and waste webpage. If the rubbish is in a garden of a property that has been empty for a long time please contact us instead or see our Empty Residential Properties webpage.

C

• Caravan sites -
  • Queries relating to residential sites or licences - please see our Caravan Sites Factsheet (pdf, 113 KB) (opens new window)
  • Queries relating to gypsies and travellers - see Gypsy and Traveller Sites
• Condensation - please see our Dampness Factsheet (pdf, 161 KB) (opens new window)

D

• Damp and mould growth - please see our Dampness Factsheet (pdf, 161 KB) (opens new window)
  
• Disconnection or electricity, gas or water -
  • Private tenants - please see our Disconnections Factsheet (pdf, 129 KB) (opens new window)
  • Owner occupiers - contact relevant service supplier
• Disrepair - please see our Disrepair Factsheet (pdf, 122 KB) (opens new window)
• Dog Fouling - please see our Nuisance Factsheet (pdf, 148 KB) (opens new window). Please also the webpage for the Dog Warden Service
• Drainage - please see our Drainage Factsheet (pdf, 145 KB) (opens new window)

E

• Electrics (dangerous) -
  • Private tenants - please see our Disrepair Factsheet (pdf, 122 KB) (opens new window)
  • Owner occupiers - see Assistance for Private Housing or contact electricity supplier
• Empty properties - see Empty Residential Properties

F

• Filthy and verminous premises - please see our Filthy and Verminous Factsheet (pdf, 134 KB) (opens new window)
• Fire safety - please see our Fire Safety Factsheet (pdf, 134 KB) (opens new window)
• Fleas and other insects - see Pest Control
• Foxes - please see our Foxes Factsheet (pdf, 131 KB) (opens new window)
• Furniture -
  • Removal of bulky items - see Bulky Waste Collections 
  • Safety - see Trading Standards

G

• Gas -
  • If you smell gas telephone the National Grid on 0800 111 999
  • Faulty appliances in private rented property - contact us and we will investigate
  • Faulty appliances in owner occupied property- contact a suitably qualified gas engineer

H

• Heating and hot water - please see our Heating and Hot Water Factsheet (pdf, 135 KB) (opens new window).
• Houses in Multple Occupation - 
• Go to our Private Housing pages for more information
• Please also see our HMO Factsheet (pdf, 172 KB) (opens new window)
• Homelessness - see Homelessness webpages  for more information
• Hostels - please see our Hostels Factsheet (pdf, 131 KB) (opens new window)

I

• Immigration Checks - please see our Immigrations Checks Factsheet (pdf, 120 KB) (opens new window)
• Insects - please see our Insects Factsheet (pdf, 131 KB) (opens new window)

N

• Noise -
• See Noise Pollution
• Please also see our Noise Factsheet (pdf, 155 KB) (opens new window)
• Nuisance - see our Nuisance Factsheet (pdf, 148 KB) (opens new window)

O

• Overcrowding - see our Overcrowding Factsheet (pdf, 138 KB) (opens new window)
• Overgrown gardens - please see our Overgrowth Factsheet (pdf, 117 KB) (opens new window)

P

• Parks - see Parks and Open Spaces
• Pigeons - please see our Pigeons Factsheet (pdf, 132 KB) (opens new window). Please also see the Pest Control webpage.

R

• Rats and Mice - please see our Rats and Mice Factsheet (pdf, 133 KB) (opens new window). Please also see the Pest Control webpage.
• Rubbish, recycling and waste -
  • For information see Recycling, rubbish and waste
  • If the rubbish is in a garden of a property that has been empty for a long time please contact us instead or see our Empty Residential Properties webpage.

S

• Smells -
  
  • Drains - see Drainage above
  • Rubbish - see Rubbish above
  • Please see our Smells Factsheet (pdf, 133 KB) (opens new window)

T

• Travellers - see Gypsy and Traveller Sites

W

• Water Supply - please see our Water Supply Factsheet (pdf, 133 KB) (opens new window)