Tenant Support Service

Introduction

The Tenant Support Service offers individual support to help you stay safe, well and independent in your own home. The service works with people who are vulnerable in some way. This can include, but is not restricted to, people who have difficulties due to disability, mental health issues, drug or alcohol problems and domestic violence.

How we can help you

The Tenant Support Service can help you to:

Sort out any problems with your housing and help you to keep your home
Deal with the practical issues of moving home or setting up a home for the first time
Get the benefits you are entitled to and the services you need
Support you and act on your behalf with the council and other agencies
Sort out your bills and debts and help you to organise your money
Point you in the right direction for employment /training and leisure opportunities
Provide emotional and practical support

How can I apply to receive help?

If you would like to receive help you will need to complete a referral form. You then need to send it to the Tenant Support Service ( contact details at the bottom of the page). If you are making a referral from an outside agency please see our referral procedure.

When we have received your referral, we will contact you within two weeks to let you know what is happening. Our service can get busy and you may have to wait for a short time before a Tenant Support Officer is able to visit you.

How we work with you

At your first appointment a Tenant Support Officer will carry out an assessment with you. This is to identify what your support needs are and to jointly produce an agreed support plan.

Support is an ongoing process aimed at resolving your housing related support issues. This requires the Tenant Support Officers’ and your involvement to achieve jointly agreed outcomes. During the course of your support it maybe useful, with your agreement, to involve the help of other agencies.

We can work with you for up to six months and provide information, advice and practical guidance. The service is totally free as it is paid for through a government fund called Supporting People.