Legal advice for citizens

We cannot provide legal advice to citizens. To get free, impartial and confidential advice contact Bristol Citizens Advice. For specialist legal advice contact the Avon and Bristol Law Centre.

You can get free, impartial and confidential advice from Bristol Citizens Advice on social welfare legal issues such as:

  • Community care
  • Discrimination
  • Employment
  • Housing
  • Immigration and asylum
  • Mental health
  • Welfare benefits

You can get free specialist legal advice and representation from the Avon and Bristol Law Centre if you are eligible

You can also get independent legal advice on a wide range of subjects from a solicitor you choose yourself. The Law Society has information on how to choose a solicitor.

Bristol Legal doesn’t provide advice on:

  • General complaints
  • Complaints about children’s social care services
  • Complaints about adults’ social care services
  • Right to Buy
  • Parking fines, bus lane fines and towed away

Make a general complaint about the Council’s services 

Use the complaints procedure.

Make a complaint about children’s social care services

Use the complaints procedure for Children's social care services

If you need help making a complaint about children’s social care services Reconstruct can support you with an advocate, who can give you advice.

Make a complaint about adult social care services

Use the complaints procedure for adult social care services. [https://www.bristol.gov.uk/en_US/complaints-and-feedback/adult-social-care-complaints-and-feedback] about adults’ social care services

If you need help making a complaint about adults’ social care services contact Complaints Procedure Advocacy

Pay a parking or bus fine or appeal against a penalty charge notice

Find out how to pay a parking or bus fine, and how to appeal against a penalty charge notice.

Insurance claims

If you are intending to make a claim against Bristol City Council for injury, damage or loss you believe is our fault, please provide clear details of the claim, including dates and impact it has had on you. You will need to specify this in writing.

You can email the insurance services team insurance@bristol.gov.uk or write to them: Insurance Services (CH), Bristol City Council, PO Box 3176, Bristol, BS3 9FS.