Legal advice for citizens
You can get free, impartial and confidential advice from Bristol Citizens Advice on social welfare legal issues such as:
- Community care
- Immigration and asylum
- Mental health
- Welfare benefits
You can also get independent legal advice on a wide range of subjects from a solicitor you choose yourself. The Law Society has information on how to choose a solicitor.
Bristol Legal doesn’t provide advice on:
- General complaints
- Complaints about children’s social care services
- Complaints about adults’ social care services
- Right to Buy
- Parking fines, bus lane fines and towed away
Make a general complaint about the Council’s services
Use the complaints procedure.
Make a complaint about children’s social care services
Use the complaints procedure for Children's social care services
If you need help making a complaint about children’s social care services Reconstruct can support you with an advocate, who can give you advice.
Make a complaint about adult social care services
Use the complaints procedure for adult social care services. [https://www.bristol.gov.uk/en_US/complaints-and-feedback/adult-social-care-complaints-and-feedback] about adults’ social care services
If you need help making a complaint about adults’ social care services contact Complaints Procedure Advocacy
Pay a parking or bus fine or appeal against a penalty charge notice
If you are intending to make a claim against Bristol City Council for injury, damage or loss you believe is our fault, please provide clear details of the claim, including dates and impact it has had on you. You will need to specify this in writing.
You can email the insurance services team email@example.com or write to them: Insurance Services (CH), Bristol City Council, PO Box 3176, Bristol, BS3 9FS.