Citizen Service Point

If you need help using our services or need access to a computer to contact us, you can visit the Citizen Service Point.

The Citizen Service Point has computers that you can use to get council services.

You can also get advice from staff in person. If we think you’ll need more help, we'll book a one to one appointment for you.


100 Temple Street, Bristol, BS1 6AG

You can find an access guide for 100 Temple Street on the DisabledGo website.

Opening hours

Opening hours: 9am to 5pm, Monday to Friday.

The Citizen Service Point is closed on all bank holidays. Find out when bank holidays are on GOV.UK.

Citizen Service Points that closed on 31 March 2017

Fishponds, Hartcliffe, Ridingleaze and Southmead Citizen Service Points closed on 31 March 2017.

Nearest paypoints and post offices:

Or pay your rent online

Telephone interpreters

If English isn’t your first language, you can get help from an interpreter over the phone, who can answer your queries in your own language. Speak to staff at the Citizen Service Point for more information.

If you need a British Sign Language interpreter, speak to staff at the Citizen Service Point.

Map of the Citizen Service Point