Hot keys for your telephone enquiries

Many people find what they're looking for online

Try searching for what you need. Remember, it costs less to do it online.

You can use “Hot Keys” to get directly to the area you want when calling our Council Tax, Waste Services, Housing Benefit and Council Tax Reduction and Home Choice teams.

At the start of your call you will be asked if you know the hot key number for your enquiry. Simply press the relevant number on your phone to go directly to the right section in the automated menu.

Our ‘hot key’ options are listed below for each service.

Housing Benefit and Council Tax Reduction
0117 922 2300

  • Press Hot Key 1 for making a new claim for benefit
  • Press Hot Key 2 for changes in circumstance
  • Press Hot Key 3 for benefit decision notice enquiries
  • Press Hot Key 4 for a query regarding an overpayment of benefit

Council Tax
0117 922 2900

  • Press Hot Key 1 for changes in circumstance
  • Press Hot Key 2 for discounts and exemptions
  • Press Hot Key 3 for recovery (e.g. summons/reminders/final notices)
  • Press Hot Key 4 for valuation banding
  • Press Hot Key 5 for a query regarding a bill

Waste and Environmental Services
0117 922 2100

  • Press Hot Key 1 for waste and recycling
  • Press Hot Key 2 for bulky waste collections
  • Press Hot Key 3 for assisted collections and clinical waste
  • Press Hot Key 4 for garden waste and Composting
  • Press Hot Key 5 for fly tipping
  • Press Hot Key 6 for graffiti and fly-posting
  • Hot key 7 is not in use 
  • Press Hot Key 8  for highways

Press a ‘Hot Key’ to go straight to the information you require and you won't need to listen to the full list of options.