Help people affected by coronavirus

Help people affected by coronavirus (COVID-19)

How you can help others, where you can make a donation, how to stay safe when you give or receive help

Neighbourhoods and communities are giving vital support to people affected by coronavirus (COVID-19). 

Many of those who are self-isolating are vulnerable people. It’s important we act safely when helping others and consider any safeguarding risks. 

It can help make the person you’re helping feel safe if you show identification to prove who you are or where you live. Never ask them for personal details or bank details and encourage older relatives or neighbours not to give their personal details to anyone.

If you’re worried about someone who might be vulnerable, fill in our online safeguarding referral form.

Stay safe while helping others

Make sure you follow the latest NHS guidelines to stay safe while you’re helping others. 

Watch video guidance on staying safe while helping other people in:

Stay safe while receiving support

If someone offers to help you, make sure you know and trust them. Never give them money or your bank details or any other personal details.  

How you can help 


To volunteer to help in your area, we recommend you sign up to Can Do Bristol

It has information about:

  • volunteer networks in your area, which have experience of supporting vulnerable people
  • volunteering opportunities, which is updated regularly

Read our guidance for volunteers.


You can support disadvantaged communities in the West of England by donating to the Coronavirus 2020 Response Fund, organised by Quartet Community Foundation.