Coronavirus (COVID-19): what you need to know

Coronavirus (COVID-19): what you need to know

Latest advice from central government and the NHS, and changes to our services

Stay at home

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Government advice

Read the latest advice and information from the government on GOV.UK.

For official, trustworthy and timely information and advice, use the GOV.UK WhatsApp coronavirus information service.

Health advice

Health advice and information on the NHS coronavirus (COVID-19) website.

It's important to stay at home and self-isolate if you are displaying symptoms.  Advice about staying at home on the NHS website.

Update from Marvin Rees, Mayor of Bristol, 30 March

Our services

For the latest updates read our press releases, follow us on Twitter, follow us on Facebook.

We have some changes to services:

Local council, Mayoral and Police and Crime Commissioner elections due to take place in May 2020 have been postponed for a year.

We're offering free parking for NHS staff and care workers.

Help other citizens

Find out how to help people affected by coronavirus (COVID-19).

If you're worried about a vulnerable adult, submit a safeguarding referral online.

Help for you

There's financial help available if you've had an income drop as a result of COVID-19; including losing your job, losing contracts or your household income reducing because someone else in the household is self isolating or in hospital.

Be aware of coronavirus scams and overpricing.

Support for extremely vulnerable people

Register for support on GOV.UK or call 0800 028 8327 if you have a medical condition that makes you extremely vulnerable to COVID-19.

Support for people with care and support needs

Find our latest advice if you receive a direct payment and employ your own Personal Assistant.

Help for business owners

Find the latest information on support and advice available for businesses.

There's financial help and new business rate discounts available if you need support with business rates.

Advice for health and social care providers, schools and businesses

Find guidance for:

Business closures

The government ordered all ‘non-essential’ businesses and venues must close to limit the spread of coronavirus (COVID-19). It's important all Bristol businesses follow the new guidance

See the full list of businesses and venues ordered to close on GOV.UK.

Takeaway and delivery services can stay open (GOV.UK). If you order a food delivery while self isolating, you must tell the business so the driver can deliver the food safely.

To tell us about a business that isn’t following the government’s order, call 0117 922 2500.

Other coronavirus questions

If you have other questions about coronavirus which are not answered by the information and links on this page or on our social media channels, you can email

We aim to respond within 3 days as we're currently getting a large amount of enquiries.