Guidance for volunteers helping people affected by COVID-19

Guidance for volunteers helping people affected by coronavirus (COVID-19)

What you should and shouldn’t do when you volunteer, and when to stop volunteering

When you find a group you want to volunteer for, make sure you find out:

  • who runs the group
  • what they’re doing, where and why
  • their approach to health and safety
  • how they’ll keep vulnerable children and adults safe
  • who to speak to in an emergency or if you need help or advice

You should:

  • tell the organisers anything about yourself that could affect the volunteering work you can do, such as health issues
  • do your best to carry out the volunteering you say you’ll do, if you can’t keep an appointment, give the volunteer co-ordinator or the person you’re visiting plenty of notice
  • follow the latest NHS safety guidelines for coronavirus (COVID-19)
  • tell your volunteer coordinator if you’re worried about someone who you are helping or report it on our online safeguarding referral form

It’s important not to:

  • say yes to more volunteer work than you can manage, you can always offer more support later
  • carry out volunteering activities that are illegal, dangerous or make you feel  uncomfortable
  • accept payment of any kind from someone you help while volunteering, if they’d like to they can make a donation to the organisation you’re volunteering for or the Coronavirus 2020 Response Fund

Stop volunteering if:

  • you feel unwell, especially if you have symptoms of coronavirus (COVID-19)
  • you’re asked to by a volunteering lead
  • it’s not safe to keep volunteering

Make sure you tell the group if you decide to stop volunteering, so they know you’re safe and can adjust their plans. You must tell your volunteering lead if you’ve stopped volunteering because you’ve had symptoms of coronavirus (COVID-19).