Domestic violence and abuse

Violence and abuse against women and girls, and domestic and sexual violence against men (VAAWG)

VAAWG includes:

  • Domestic violence and abuse.
  • Sexual violence.
  • Forced Marriage.
  • Female genital mutilation.
  • Human trafficking.
  • Prostitution, sex work.
  • Sexual harassement.

There is no need to continue living in fear or feel that the abuse is your fault.  For more information about all of these forms of abuse visit the Bristol against violence and abuse website.


In an emergency always call the Police 999

Please see the following websites:

Reporting if you are a council tenant

If you are a council tenant you can also contact the Estate Management Service. For full information on the service you can expect please see our domestic abuse leaflet (pdf, 1.0 MB) (opens new window) (pdf, 995k) (opens new window) .

  • Telephone: 0117 922 2200 (Option four), Monday to Friday, 8.30am to 6pm.
  • Email:
  • Fax: 0117 352 5104.
  • Letter: Estate Management Service (100 TS), PO Box 3176, Bristol, BS3 9FS.
  • Visit: any Customer Service Point.
  • Tell any member of staff.

What we can to do help

We can offer:

  • Advice and help with security at your home.
  • Housing and tenancy advice.
  • Advice and help if you need to move home.
  • Information on support agencies.
  • Benefits and money advice.
  • Support in taking legal action.

You can ask to be referred to the support service for vulnerable adults for extra support. The services provided are confidential except where a child is concerned.


  • Do not need to show proof of violence or abuse.
  • Can ask to be interviewed by someone of the same gender.
  • Can ask for someone to translate for you.
  • Will not have to give your name and address if you don’t want to.

We will not give any of your details out or contact any other agency, without your consent, unless where children are involved.

Repairs and security

  • If you need any repairs because of domestic violence or abuse please contact the Estate Management Service on 0117 922 2200 (Option four). You will not be charged and your repairs will be dealt with as a priority.
  • We can arrange for extra security. If you are a joint tenant we only change the locks if you have a obtained a court order, preventing the other person from gaining access to your home. We can let you know how to do this.

Emergency rehousing

If you have been attacked, threatened or are in fear for your own or your children’s safety and feel you cannot stay or return home:

  • During office hours: Contact the Estate Management Service on 0117 922 2200 (Option four) or visit any Customer Service Point. They will try to find you temporary accommodation.
  • Outside office hours: Telephone the Police on 101.

Housing benefit

  • Normally housing benefit can only be claimed for one property. However, if you do need to move to temporary accommodation due to domestic violence, housing benefit can be paid on both properties.
  • To enable this you will need to submit a  new new claim form for the property you are living in. You will need to sign a statement to confirm that it is the fear of violence that is causing you to stay away from your home.

Educational toolkit and film

Spiralling can be used as a resource to help prevent domestic abuse in the next generation, by carrying out activities with and for children and young people of all ages.

The tool kit can be used by:

  • Youth workers
  • Refuge workers
  • Youth offending teams
  • Education welfare officers
  • Behavioural education support teams
  • Anyone else working with children or young people
  • Teachers, teaching assistants, support staff and others in school
  • Anyone who wants to help prevent domestic abuse – the film and activities can be used for activities with adults as well.

The toolkit can be downloaded free of charge from the BDAF website.

Useful documents

Bristol's Violence and Abuse against Women and Girls, and Domestic and Sexual Violence against Men Strategy 2012 to 2015 (pdf, 0.6 MB) (opens new window) (pdf, 622k) (opens new window)