Vulnerable people and severe winter weather

Rough sleepers

We’ll help find people that sleep rough somewhere warm to sleep, if:

  • the temperature is likely to be zero degrees or below for three nights in a row
  • the Met Office issue an amber warning of rain and wind that is likely to last three nights in a row
  • other factors such as wind chill could cause risk to life

This is called the Severe Weather Emergency Protocol (SWEP).

If you’re sleeping rough, or worried about someone sleeping rough, contact Street Link on 0300 500 0914.

Vulnerable or elderly people

If you’re concerned about a vulnerable or elderly person, contact Care Direct on 0117 922 2700, during office hours. At night or weekends, contact the Emergency Duty Team on 01454 615165.