Worried about becoming homeless or losing your home

Worried about becoming homeless or losing your home

If you’re worried about becoming homeless or losing your home, let us know.

Who we can help

We can help you if you’re going to become homeless within the next eight weeks (56 days).

This might be because:

  • you’ve been given a notice to quit by your landlord 
  • you’ve had a breakdown in a relationship with your parents or partner which means you can no longer live with them
  • you’re staying with friends or family, but you’re worried it might not be for much longer
  • you’ve recently left prison or hospital and have nowhere to go

If your landlord has told you to leave without notice this is called an ‘unlawful eviction’. 

What to do if you’re being unlawfully evicted or harassed by your landlord

What you can do if you’re worried about becoming homeless

Read our online advice

We have a number of homeless pages with information that may help you, including what to do if you’re facing eviction from a private tenancy, or if a relationship has broken down.

We also have help packs with practical advice on what you can do to help yourself if you have a housing problem.

Talk to your support worker

If you have a support worker they’ll be able to give you advice or make a referral for you to get advice.

Come to the Citizen Service Point

If you’ve tried to help yourself but you still need to talk to someone, come to our Citizen Service Point (CSP):

  • between 9am and 4pm: Monday, Tuesday, Thursday and Friday
  • between 10am and 4pm: Wednesday

The earlier in the day you come to the CSP, the more likely it is that you’ll be seen by an advisor on that day.

When you come into the CSP we’ll ask you about:

  • yourself and your family
  • your address history
  • your health 
  • why you’ve become homeless

Then we’ll arrange for you to have an assessment. We’ll try to get you an appointment that day, but you may have to come back at a later date. 

Call us

You can also call us on 0117 352 6800 between 9am and 5pm, Monday to Friday.

When you call us, we’ll take your details and arrange an assessment at the CSP if this is what we think you should do. It can take up to 48 hours to get an appointment, but we'll try and see you as soon as we can.

What happens when you tell us you’re homeless

Other organisations that may be able to help you

There are other organisations who might be able to help you with your housing situation:

  • Shelter can give you practical and legal advice on your housing situation
  • Next Link can help women and children find refuges and domestic abuse services in the area.
  • ACFA  has information about all the advice centres in Bristol
  • Bristol Mind is a mental health charity who can give you information, advice and counselling
  • SARI can help you if you’re a victim of hate crime