Homeless and nowhere to stay

Homeless and nowhere to stay

What you should do if you have nowhere to stay tonight.

If you’re worried about where you’re going to stay tonight, let us know. 

Come to our Citizen Service Point 

You can come to our Citizen Service Point (CSP) .

  • between 9am and 4pm: Monday, Tuesday, Thursday and Friday
  • between 10am and 4pm: Wednesday

The earlier in the day you come to the CSP, the more likely it is that you’ll be seen by an advisor on that day.

When you come into the CSP we’ll ask you about:

  • yourself and your family
  • your address history
  • your health 
  • why you’re homeless

Then we’ll arrange for you to have an assessment. We’ll try to get you an appointment that day.

Call us

You can also call us on 0117 352 6800 between 9am and 5pm, Monday to Friday.

When you call us, we’ll take your details and arrange an assessment at the CSP. It can take up to 48 hours to get an appointment, but we'll try and see you as soon as we can.

If you need help when our office is closed (after 5pm on week days, at weekends or on public holidays), you should go to your nearest police station or call the Emergency Duty Team on 01454 615 165.

What happens when you tell us you’re homeless

Getting council accommodation

Many people believe that if they’re homeless they’re entitled to an offer of council accommodation. 

Unfortunately, a lot of people who are homeless don’t always have a right to any kind of housing from the council. 

Even if we have a duty to house you, the kind of accommodation you get might not be council or other social housing. Even people who are in the most need can be waiting many years to get a home.