Housing association or council tenants

Find out what to do if you’re a council tenant and at risk of being homeless

If you’ve not been paid housing benefit

You might be entitled to claim housing benefit for help paying your rent. Find out if you can get it by using our benefits calculator.

You might be given notice of eviction if you’ve not received housing benefit to which you’re entitled.  You should contact the housing benefit service as soon as you can with a copy of your notice so your claim can be prioritised.

If you’ve not paid your rent

If you’ve not paid your rent and are in arrears, you should contact your rent officer immediately in order to address these arrears. If you’re a council tenant then contact the rents team.

If you do not do this and become homeless as a result of your landlord evicting you, the Council may decide that you have become homeless intentionally and would not have a duty to house you in the long term.

If you break your tenancy conditions

You might be evicted if you break your tenancy conditions.  You should contact your housing officer to see if any issues which have arisen can be resolved.  If you’re a council tenant then contact the rents team.

If it is not possible for any issues to be resolved and you approach the Council for homelessness assistance, the Council may decide that you have become homeless intentionally and would not have a duty to house you in the long term.

Contact information

Housing Advice Team

Opening Hours

Monday to Friday, 8.30am to 5pm

Outside of office hours you should visit your local police station and speak to the Emergency Duty Team.

Email: housing.advice@bristol.gov.uk

Tel: 0117 352 6800