Housing Scrutiny Panel
Housing Scrutiny Panel
Details of the Housing Scrutiny Panel and how to get involved
About the Housing Scrutiny Panel
The Housing Scrutiny Panel lets council tenants and leaseholders have a say and influence services that relate to the management of their homes.
The panel are a small group of tenants and leaseholders who work as a team to improve services for all council tenants and leaseholders.
We look at the issues affecting tenants and leaseholders and make recommendations for improvement.
The role of the panel is to:
- prioritise and oversee tenant led scrutiny activities
- collect evidence so housing services can be scrutinised
- look at the evidence and make recommendations for service improvements
- report recommendations to senior management and the Housing Management Board
- monitor and review agreed action plans
- tell other tenants what the panel is doing and encourage them to get involved
How we work
You can find out how we work in our Bristol Housing Scrutiny Panel terms of reference. (pdf, 134KB) (opens new window)
How you can join the Housing Scrutiny Panel
If you care about tenants having a voice, can work as part of a team and want to challenge Housing Delivery’s performance, we’d love to hear from you.
There are many benefits to joining the scrutiny panel, for example, you can:
- have a say about how the council could improve services to tenants and leaseholders
- learn new skills for your CV and increase your knowledge about housing issues
- share, learn and encourage others using your own experience
- meet new people and work as part of a team
Information, support and training are available to help get you started.
If you're interested in getting involved contact Tenant Participation via firstname.lastname@example.org or call 0117 352 1444
Number of places on the panel
There are a maximum of 12 places available on the panel.
If all of the places are taken, you can join a reserve list until a space becomes available. The Housing Scrutiny panel operates under the council's equality policy and welcomes members from all backgrounds.
How scrutiny works
The panel is supported by the council’s Tenant Participation Officer.
The officer and the panel members identify information and training to help the panel get ready to carry out scrutiny projects.
Once a scrutiny topic is agreed, the panel can request relevant information about service performance, targets and plans. They can also request exploratory interviews with staff and look at best practice. This evidence is used to inform its findings and recommendations.
Scrutiny projects take around three to six months to complete, depending on the nature and size of the project.
What will trigger scrutiny
A request for scrutiny can be triggered by different reasons such as evidence of poor performance or low satisfaction affecting a majority of tenants and leaseholders.
Scrutiny requests can also be submitted via tenants' groups, like Tenants' Associations and Service User Groups.
To make a request, fill in the Housing Scrutiny Panel request for scrutiny for council tenants and leaseholder tenants (word doc, 2.2MB) (opens new window) form.
The scrutiny panel cannot deal with individual complaints.
Make a complaint or give feedback with our complaints team.
How will scrutiny be carried out
Scrutiny is done in different ways. You could be looking at documents and procedures, or asking the Service Inspection Team to carry out surveys of tenants on a particular matter or process.
Our Scrutiny reports
We have completed a number of scrutiny reports which have recommendations and improvement action plans.
- Housing Scrutiny Panel annual report 2020-21 (pdf, 162KB) (opens new window)
- Housing Scrutiny Panel annual report 2019-20 (pdf, 161KB) (opens new window)
- Housing Scrutiny Panel annual report 2018-19 (pdf, 160KB) (opens new window)
- Housing Scrutiny Report Review of Tenant Participation (pdf, 171KB) (opens new window)
- Housing Scrutiny Panel communications plan (pdf, 132KB) (opens new window)
- Housing Scrutiny Panel self assessment report (pdf, 454KB) (opens new window)
- New tenant six week visit review (pdf, 157KB) (opens new window)
- Caretaking review (pdf, 141KB) (opens new window)
- Customer Services Centre review (pdf, 148KB) (opens new window)