Our performance: council housing


We aim to provide high quality services that are both cost effective and meet your needs. To help us see how well we are performing, we:

  • Measure how well each of our services are doing.
  • Compare our performance over time and against similar organisations.
  • Look for ways that we can improve the services we provide.

View our performance

Listed below are the key documents we produce, which show how we are performing and help you to hold us to account as your landlord.

Annual report

Previous annual reports

Housing Management Board report

Annual satisfaction survey

How we are regulated

We are regulated by the Homes and Communities Agency. Details can be found on the  Homes and Communities Agency regulatory framework section of their website.

National standards

To ensure that all landlords provide high quality responsive services to their tenants, there are six national standards. For more information please see The regulatory framework for social housing in England from April 2012 (pdf, 1.9 MB) (opens new window) (pdf, 1.9MB) (opens new window) .

Local standards

Local standards are locally agreed standards of service, which we developed with each of our service user groups. We introduced them on the first of April 2011. We report our performance against them as part of the reports we take to service user groups.  For more information see our service standards.