Our service standards: council housing

Service standards that were written with our tenants


We have a set of service standards in place so you know what to expect from us when you use any of our services. These standards were designed with tenants.

There are also national standards, which you can find out about on the Homes and Communities Agency website.

Our service standards

Monitoring how we perform

Working in partnership with you, we'll monitor how we're performing against these standards. For more information see our performance. Every year in our annual report we will set out:

  • How we've performed.
  • Actions we are going to take to further improve our services.

Help us to improve our services

If you want to know more about getting involved and working with us to monitor and improve our services, please contact our Tenant Participation Team