Tell us about someone sleeping rough
Find out how to let us know about someone who is sleeping rough so we can tell our local services about them
If you want to tell us about someone sleeping rough it will help if you can tell us:
- what clothes they’re wearing
- any distinguishing features
- where you saw them
There is no need for you to directly approach them if you don’t feel comfortable.
You can call StreetLink on 0300 500 0914 (freephone). Lines are open 24 hours a day, seven days a week.
After you tell us
StreetLink sends details of the person to our local support service, St Mungo's Broadway, who will help them find somewhere to stay and give support. We fund St Mungo’s Broadway to do this.
When you tell us, you can also ask StreetLink to let you know what happens as a result of your report.
Who you should tell us about
Tell us about anyone you see sleeping rough. This can include:
People you’ve seen sleeping rough for a long time
Some people may have a long history of rough sleeping, be known to local services and may need longer term support to help them leave the streets. This can include people who suffer with mental health problems or who cannot access services in the area in which they’re sleeping rough.
You should still tell StreetLink if you’re concerned about someone. Though it may take longer for you to notice anything changing, your report will make sure they are known to homeless services.
People drinking or begging
Some people who appear to be sleeping rough may be engaged in street activities, such as drinking or begging, but in fact have somewhere to stay.
It’s always better to get in touch about someone you think may be rough sleeping, so that local services can give support if needed.
Tell people about StreetLink
The more people know about StreetLink, the greater the chance people sleeping rough will be found and helped. You can make a difference by helping to spread the word.