Noise complaints

What to do if you have a noise problem near your home or at work, which you can’t sort out yourself.

Noise problems

Before you report a noise problem, try to talk to the person responsible.  They may not realise they’re causing a problem. Find out about resolving neighbour disputes at GOV.UK.

If this doesn’t resolve the problem or you can’t talk to the person responsible, you can report it to us. 

When you report it to us we’ll ask you how the noise has affected you over the last 7 days.

Report a noise problem online

Other ways to contact us

Telephone: 0117 922 2500, option 4

Our normal opening hours are:

  • Monday to Thursday, 8.30am to 5pm
  • Friday, 8.30am to 4.30pm

Out of hours

We run an out of hours service, which is available during these times:

  • Sunday to Tuesday, 7.30pm to midnight
  • Wednesdays and Thursdays, 7.30pm to 1am
  • Fridays and Saturdays, 7.00pm to 3.30am

Call 0117 922 2050 if you would like an officer to visit you about the noise complaint.

The service is provided by two officers.  They cover the whole city during times of peak demand, this works out to be about 75% of the year.  As we have to prioritise the calls we receive, there may be a delay in our response.

The service doesn’t operate on Bank Holidays.

What we can investigate

We can investigate noise from:

  • noisy neighbours
  • alarms, including car and van alarms
  • barking dogs
  • building sites
  • deliveries or waste collections at commercial premises
  • noisy equipment in the street or commercial premises
  • pubs and clubs
  • roadworks

Traffic and aircraft noise

We can't investigate traffic noise.

To complain about aircraft noise you'll need to get in touch with the relevant airport.

Disturbance in the street

If you’re being affected by a disturbance in the street, contact the police.

Bristol Mediation Service

Bristol Mediation runs a community mediation service.  It’s free, confidential and impartial.  They may be able to help you resolve issues with noise.

Telephone: 0117 941 5379

Email: info@bristol-mediation.org

Website: www.bristol-mediation.org

Noise at work

If you have a noise issue at work, talk to your employer, they may be able to help you. If this doesn’t sort out the issue, contact our health and safety team on 0117 922 2500 or email health.safety@bristol.gov.uk.

Loudspeaker consents

We can give permission for you to use loudspeakers in streets or roads between 9pm and 8am of the following morning, except for advertising or electioneering. Contact us for an application form or to find out more.

Contact information

Pollution Control (St Annes)

PO Box 3176

Bristol, BS3 9FS

Opening Hours

Phone: 0117 922 2500, option 4

Our normal opening hours are:

  • Monday to Thursday, 8.30am to 5pm
  • Friday, 8.30am to 4.30pm

Out of hours

We run an out of hours service, which is available during these times:

  • Sunday to Tuesday, 7.30pm to midnight
  • Wednesdays and Thursdays, 7.30pm to 1am
  • Fridays and Saturdays, 7.00pm to 3.30am

Call 0117 922 2050 if you would like an officer to visit you about your pollution or noise complaint.

The service is provided by two officers.  They cover the whole city during times of peak demand, this works out to be about 75% of the year.  As we have to prioritise the calls we receive, there may be a delay in our response.

The service doesn’t operate on bank holidays.

Email: pollution@bristol.gov.uk