Noise pollution

Noise, how we can help

The Pollution Control Team will investigate complaints about noise from industrial, commercial, neighbour and neighbourhood sources. Please contact us for help or advice about noise from the following:

  • alarms, including vehicle alarms
  • barking dogs
  • construction and demolition sites
  • deliveries, or waste / recycling collections at commercial premises
  • noisy neighbours
  • noisy equipment in the street
  • pubs and clubs
  • ventilation, air conditioning equipment, or other noisy equipment in commercial and industrial premises
  • roadworks

What to do if I am disturbed by noise

The person or people responsible for the noise may not be aware of the effects that the noise is having. Where possible discuss the problem with them, as this will often sort the matter out and also help maintain good neighbour relations.

If this does not resolve the problem, or if you feel unable to contact the person responsible, you can ask us to investigate the complaint on your behalf.

We will need the following information.

  • Your name, address and telephone number
    (we are not able to deal with anonymous complaints but will deal with your complaint in confidence and not pass your details on without your agreement)
  • The address where the noise is coming from, and the name of the person responsible for the noise (if known).
  • Details of the noise you are suffering from, together with when and how often it occurs.

You can email this information to: 

Out-of-hours service

In addition to the normal working week Pollution Control also runs an out-of-hours service to tackle noise problems which occur in the evenings and at night.

We can only provide a service for about 75% of the year, the weeks covered are chosen to respond to periods of peak demand in order to ensure the most effective service with the resources we have. Please contact the team for details of service availability 0117 922 2500.

This service is provided by two officers working as a team, for health and safety reasons, covering the whole of the city. As a result in times of high demand there may be a delay in their response.

The hours of this service are:

Day Working hours of service
Monday 7.30pm to midnight
Tuesday 7.30pm to midnight
Wednesday 7.30pm to 1.00am next day
Thursday 7.30pm to 1.00am next day
Friday 7.00pm to 3.30am next day
Saturday 7.00pm to 3.30am next day
Sunday 7.30pm to midnight

The service does not currently operate on Bank Holidays.

This service is contacted through the Emergency Control Centre, who can receive your calls 24 hours per day, on 0117 922 2050. 


As an alternative to asking us to investigate a noise problem disputes about a variety of issues including noise can often be resolved by mediation.

Bristol Mediation promotes and provides community mediation, and offers a free, confidential and impartial neighbour mediation service to all residents of Bristol. They can be contacted at:

Bristol Mediation
Unit 64 Easton Business Centre
Felix Road
Bristol BS5 0HE

Tel 0117 941 5379
Fax 0117 935 0580

We do not have any legal powers to deal with:

  • rowdy behaviour in public places
  • traffic and aircraft noise

For help with Noise in the workplace please contact the our Public Health Services Team who will be able to advise you.
Telephone: 0117 922 2500