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Housing Benefit information for landlords

Housing Benefit information for landlords

How a claim is made, what happens next, how much benefit will be paid and other information

Housing Benefit is a benefit for tenants which may cover some or all of their rent.

It's usually paid directly to the tenant, but we can pay you in some circumstances.

How a claim is made

A claim is made by using the Housing Benefit and Council Tax Reduction online form.

What happens next

If we pay your tenant

You won't be told when we make a decision on their claim.

If we pay you

We'll contact you explaining:

  • how much benefit your tenant will get
  • the amount of your first payment and
  • the date it will be made

You can view some details of your tenant's Housing Benefit claim once we've made a decision. You need to register online for this service.

Sign in or register to manage your landlord account

How much benefit will be paid

Tenants can use our online calculator to find out how much benefit they could get.

The maximum amount that can be paid will depend on which Local Housing Allowance rate your tenant falls into

How benefit is paid

If we pay your tenant

We pay benefit to your tenant's bank account every two weeks in arrears. Your tenant is responsible for paying the rent with this money and for paying any shortfall between rent and Housing Benefit.

If we pay you

We can pay you direct if your tenant doesn't keep up with their payments to you.  You'll need to provide evidence that your tenant is more than eight weeks in arrears with their rent.

We pay straight to your bank or building society account every four weeks in arrears.

Your tenant will still need to make up any ongoing shortfall between rent and Housing Benefit and pay you any arrears.

Contact us if you want us to pay you direct.

What we can tell you about your tenant's claim

If we pay your tenant

We can tell you about their claim if they give their consent.

If we pay you

We can tell you some information without your tenant’s consent, like:

  • payment details
  • the period a payment or payments relate to
  • overpayment details for certain types of overpayments

Changes of circumstance

If benefit is paid to you, you must tell us as soon as you know about any changes of circumstance.

We can recover overpayments from you if we think you knew about a change and didn't tell us.

How we recover overpayments

We can take money from your tenant's ongoing benefit.

We can take money off your payments for other tenants.

We can send an invoice to you or your tenant.

Pay a benefit overpayment invoice

If you disagree with our decision

You can appeal against our decision to recover an overpayment from you.

We'll send you a decision letter explaining your right of appeal and time limits.

Find out more about Housing Benefit appeals.