Talk to us about the care you need
1. Who can ask for an assessment
You can talk to us to find out about the care and support that will help you to live independently for as long as possible. This is called a needs assessment conversation.
We might be able to provide care if you find it difficult to do a number of things that seriously affects your wellbeing. These may include:
- washing yourself
- getting dressed
- getting in and out of bed
- keeping your home safe for you to live in
If you're paying for your own care
You can still talk to us about the care and support you need, even if you’re paying for it yourself.
2. Ways you can talk to us
You can talk to us about the care you need by:
- speaking to a member of the care and support team over the phone
- meeting us in your own home, or somewhere else
- doing your own assessment with help from us
- speaking to the hospital staff during a stay
We can also work with other organisations to carry out a joint assessment, or include your carer’s comments in a combined assessment.
You can ask a carer, friend or family member to help you or speak on your behalf. If you don’t know someone who can speak for you, we can help you to find an independent advocate.
3. What we look at
When we talk to you about the care you need, we’ll look at how the things that you find difficult affect your wellbeing.
- using the bathroom
- getting around your home
- keeping your home safe to live in
- reablement or rehabilitation needs
Mental and emotional needs
The assessment will also look at your mental and emotional needs and what's important to you, such as:
- working or volunteering
- being part of your community
- meeting your friends
The needs assessment doesn’t include your finances, but if we agree that you need care or support, we'll talk to you about your finances, including income, savings and assets. This is to work out how much you need to pay towards the cost of your care. From 1 April 2016 this will include the new cap on care costs.
4. After we talk to you
We’ll write to you to explain how we understand your needs and if we can provide care and support to help you live independently. This is called your Statement of Needs.
If you're not eligible for care and support
If we don’t think that we can help with your needs in your circumstances, we'll give you information and advice about the support that’s available elsewhere. This could be help or advice from local charities or other support networks in your community.
If you're eligible for care and support
If we think that we can help with your needs in your circumstances, we'll talk to you about what help, advice and support you might be able to get from us. This will help us to work out your care and support plan with you.
5. What to do if your needs change
If your needs change and you want to change your care and support, contact Care Direct to ask for a review.