Contracts for voluntary organisations providing social care services
In addition to the services that it provides directly, Health and Social Care (HSC) purchases a wide range of services that are provided by private, independent and voluntary/community sector organisations (3rd Sector).
We have moved from providing annual/rolling grants to voluntary organisations, to the commissioning of services that result in clear measurable outcomes for the users of those services.
Contracts will be awarded to organisations providing information and advice, and preventative services that people can directly access without an assessment.
The introduction of personalisation, where people are given more choice and control over the services they access through personal budgets and direct payments, provides opportunities for the voluntary sector to support people through the delivery of flexible, innovative services which people can purchased individually after a social care assessment.
This page contains information for social care providers about our Service Agreements (contracts), important documents to download and links to other relevant websites.
The Service Agreement
The Service Agreement is the formal and legally enforceable document that defines the relationship between the city council and a voluntary organisation funded to provide preventative social care services, as a block contract.
The two types of Service Agreement reflect the level of funding of the contract:
- 'Service Agreement' which is for groups and organisations receiving less than £15,000 per annum from HSC.
- 'Record of Service Agreement' (RSA) which is the more formal document representing the contract with organisations providing services over £15,000 per annum.
Each of these agreements has two parts:
Part One specifies the service(s) being commissioned, the criteria for service use, the outcomes and outputs expected, as well as the finance/budgets for it.
Part Two defines mutual expectations between the council and the provider organisation. It clearly sets out the 'baseline standards' that are expected of an organisation; the monitoring arrangements; equalities implementation and monitoring; governance: finance, management etc.
HSC's Service Agreement/RSA Part Two documents:
Community Service Support contract
The Community Service Support contract reflects the relationship between city council and a voluntary organisation funded on a 'spot purchase' or individual basis, which are not funded as a block contract.
The Bristol Compact 2012 (pdf, 700k) (opens new window) (opens new window)