Report a concern about a child: for professionals

Report a concern about a child: for professionals

Professionals can request help online for a child or young person, when an urgent response isn't needed.

  If you're concerned about an immediate risk of harm to a child or young person, you must call First Response immediately on 0117 903 6444.

If you're a member of the public, including a young person or parent, family member or carer, get help by phoning First Response on 0117 903 6444.

Forms with insufficient information or incomplete answers will not be accepted as referrals.

Before starting this form, make sure you have the:

  • name, date of birth and address for each child in the family
  • name, address and phone number for each parent or carer
  • name and contact details for each professional involved

We'll ask you:

  • about your concerns
  • what you think is going well for the family
  • what support or services they've been offered
  • what you think would help them

If you have this information, the form should take about 20-30 minutes to complete.


It’s important that you talk to the parents, carers or young person about this referral and get their consent to make it before completing this form. If you're requesting support for a family, we won’t be able to move forward with the referral if they don’t want support from the early help teams.

However, if you have a non-urgent safeguarding concern, you can complete the form without consent from the parents, carers or young person if:

  • telling the parents or carers would put the child at risk of harm
  • you have informed the parents, carers or young person about the referral, even if they don’t consent
  • you have made all possible efforts to inform the parents, carers or young person

Sharing of information

First Response and Early Help will often contact health professionals, education settings and other relevant professionals for further information. Make sure the family are happy with this.

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Report a concern about a child or young person