How we improve our Local Offer with your feedback

How we improve our Local Offer with your feedback

How to tell us what you think and what we’ve done so far to develop our Local Offer so it meets the needs of children and young people with SEND

We welcome feedback from parents, carers, children and young people using the SEND Local Offer to find services and support. You can do this by filling out our feedback form. 

We constantly review our Local Offer and respond to feedback from everyone using our website and services for children and young people with special educational needs and disabilities (SEND). We publish a yearly summary of the comments we get from, or on behalf of, children with special educational needs or disabilities.

Each year we also review our Local Offer by putting together self evaluation reports.

Self evaluation reports

We review the support we offer to families of children and young people with SEND by using self evaluation reports. We consult with children and families by meeting with them regularly. 

The SEND self evaluation 2017 is based on:

  • the SEND Survey 2015/16: A survey for parents, carers and young people to give their views on the services they use
  • the SEND Deep Dive 2017: This is a detailed look at how we are meeting our duties, as listed in the SEND Inspection Handbook
  • a review of strategic action plans

The SEND Survey 

The SEND Survey is part of how we make decisions about how:

  • services need to improve and develop in the future 
  • we report on our Local Offer

Your feedback

Between August 2016 and August 2017 we had 55 comments on Bristol’s Local Offer. 

In response to this we added new content to the site about: 

  • short breaks
  • social, communication and interaction needs for children and young people who don’t have an autism diagnosis 
  • assessments, reviews and how long it takes for decisions to be made when families ask for support 
  • personal budgets

What we improved in 2016 to 2017

We’ve made improvements in:

  • supporting children and young people with SEND and their families with the Birth to 25 Integrated Service and Collaboration 
  • developing personal budgets across Education, Health and Social Care to make them more widely available for children, young people and families
  • changing processes around Education, Health and Care plans  to bring together professionals and make sure the family gets their plan within the agreed timeframe
  • putting parent and carer participation at the heart of how we develop our services
  • making sure we have information online about all available services
  • improving the choices available for post 16 education for young people with special educational needs or disabilities
  • making sure there are enough suitable school places in Bristol for SEND pupils through our Capital Strategy 
  • providing high quality services that meet the needs of SEND children and young people through the Community Children’s Health Partnership

Other improvements

  • We increased our publicity of Findability by producing postcard-style information cards.
  • All birth to 25 service staff include the website address on their email signatures.
  • You told us that the search function on the Findability site doesn’t give you useful results, so we’ll be working with service providers to improve the kind of information they give us when they register to be part of the Local Offer.
  • Activity providers wanted to provide extracurricular activity to a special school and didn’t know the process for this. We’ve helped activity providers find where to apply for alternative funding sources.
  • People told us that they felt a lot of information on the website was inaccurate, incomplete or hard to find. To make sure Bristol’s Local Offer meets people’s needs more closely, we’re talking with children, young people, and parents and carers to find out how they’d like the Findability site to develop.
  • Parents and carers felt it wasn’t clear what services meant by fully accessible, which made it hard for them to know if any organisation had the training or facilities that they needed for their child. We’re developing criteria for organisations to use when registering for the Local Offer.
  • Schools and groups told us they didn’t know how to register their organisations. We’ve developed some easy guides that take people through the steps they need to take to register.

What else we need to improve

Over the next two years we’ll:

  • improve our use of data so we have a better understand of how we’re doing compared to other areas in England. (local and national)
  • implement SEN support processes across Education, Health and Social Care
  • improve information sharing across Education, Health and Social Care so families don’t have to keep telling their story to professionals.
  • promote our Local Offer website
  • develop personal budgets around more services
  • improve access for families to early intervention information, advice and guidance
  • develop the post 16 education for young people with special educational needs or disabilities
  • involve young people with SEND in decision making around Education, Health and Care services

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