About us intro

About us

Who we are

The National Trading Standards Estate and Letting Agency Team is hosted by:

We’re responsible for:

  • the regulation of estate agency work in the UK 
  • lettings agency work in England

What we do

We:

  • oversee the operation of relevant estate and lettings agency legislation
  • issue prohibition and formal warning orders to those found unfit to engage in estate agency work in the UK
  • approve and oversee the UK’s consumer redress schemes, Ombudsmen, and Alternative Dispute Resolution entities in the estate agency sector
  • give guidance and advice for the public, businesses and enforcement authorities on estate agency work in the UK and relevant lettings agency work in England

What we don’t do

We don’t:

  • give advice to consumers or businesses 
  • mediate or arbitrate in individual complaints
  • award civil redress 
  • conduct routine investigations: these are the responsibility of local Trading Standards, Environmental Health or housing teams, in certain circumstances we may investigate cases where a local authority is unable to do so

Compliance Toolkit

Our Trading Standards Estate Agency Compliance Toolkit (pdf, 834KB) (opens new window) has information to help with local compliance work.

It includes:

  • best practice
  • example letters
  • scenarios for enforcers 

Business Plan

Our business plan (pdf, 204KB) (opens new window) shows the work we plan to do.

It covers our:

  • commitments to National Trading Standards
  • accountability to the Secretary of State