Estate agency work definition and exceptions, intermediaries, property raffles.
What are the approved estate agency redress schemes, and what happens if you don’t join one.
Holding deposits, keeping client accounts, paying interest.
How best to protect against money laundering.
What the Public Register of Orders is and how to view it.
Who can and who cannot be an estate agent, and the Public Register of Orders.
What fees and charges information you must give your clients, and how you must define terms of business.
Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Business Protection from Misleading Marketing Regulations 2008 (BPRs).
What regulation you need to comply with if you collect information about individuals.
Legislation that describes what you must do to act lawfully in estate agency work.
What information you must give to clients about services provided to buyers, referral fees, personal interest in a transaction, and offers.
What you need to do to comply with Energy performance of buildings regulations.
What warning orders and prohibition orders are, how to appeal, how to apply to have an order varied or revoked.