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Tenant fees act

What is a letting agent, what is a landlord, what the Tenant Fees Act 2019 covers and applies to, property guardians, other legislation you need to follow.

Regulations you must follow

Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Business Protection from Misleading Marketing Regulations 2008 (BPRs).

Redress scheme membership

What a redress scheme is, who needs to join one, what happens if you do not join.

CMP scheme membership

What you need to do if you’re a letting agent or property manager who holds client money.

Prohibited and permitted payments

What payments you are and are not allowed to request, what happens if you charge a prohibited payment.

Publishing fees and scheme information

What information you need to display in your premises and publish on your website, how you need to do this, what happens if you don’t.

Tenancy deposit protection

Government tenancy deposit schemes, when you need to protect a tenancy deposit, what happens if you don’t.

Energy performance and efficiency

Energy Performance of Buildings Regulations and Minimum Level of Energy Efficiency Standard.

Money laundering for letting agents

How letting agents can protect against money laundering.

Data protection and GDPR for lettings agents

What regulation you need to comply with if you collect information about individuals.

Breaching letting agency legislation

What happens if you don’t comply with the Tenant Fees Act 2019 and other letting agency legislation.

Notice process

Notice of Intent, Final Notice, how and when to appeal a Final Notice.