The schemes your landlord or letting agents must belong to.

Redress scheme

Your letting or managing agent must belong to one of two redress schemes:

  • The Property Ombudsman (TPO)
  • The Property Redress Scheme (PRS)

Check if your agent is a member online at:

Deposit schemes

Your deposit must be protected in one of three schemes and your landlord or letting agent must do this for you within 30 days of you paying (Keep a dated record of this payment for your records):

Client Money Protection (CMP) schemes

If you rent through a letting or managing agent and pay them any money for the property, like rent, they must be a member of a client money protection scheme. There are 6 schemes listed below where you can check membership:

If you think this has not been followed

If you have been mischarged, or your landlord / agent is not following these requirements, let us know if you attend:

If you do not attend one of the three Universities, see Citizens Advice.