Coronavirus (COVID-19) page header
what you need to know
Coronavirus (COVID-19) page accordion
Get coronavirus advice and information on GOV.UK including:
- what you can and cannot do
- the government's roadmap for taking England out of lockdown
- when and where you must wear a face covering
- how to get a test to check if you have coronavirus (COVID-19)
- how to help stop coronavirus spreading
- guidance for people who are clinically extremely vulnerable
- support bubbles
- childcare bubbles
The NHS website has information about:
There are restrictions on when and how you can use our reuse and recycling centres
Births, deaths, marriages and citizenship
Citizen Service Point
We're only handling emergency cases at the Citizen Service Point.
Parking for NHS staff and care workers
NHS staff and care workers can park for free in council public car parks, pay and display street parking, and residents' parking zones
- See which libraries are open and which services are available.
- Online library resources are available.
- Current loans will be extended so you won't get fines will the libraries are closed.
- Museums are closed: more information on the Bristol Museums website.
- Museum events are cancelled. Find out about online talks and events on the Bristol Museums website.
- The enquiries service at Bristol Archives will continue.
Pest control will only deal with external issues or emergencies.
Sports and outdoors
On the COVID-19 data: including cases in Bristol and R number for the South West page we publish a bi-weekly report which gives an overview of the latest COVID-19 data for Bristol including:
- the number of COVID-19 cases in Bristol in the past week
- the number of community tests undertaken
- the number of new cases of the virus
- growth rate of infections
- number of registered deaths
- the R (reproduction) number for the South West
Other sources of data include the number of lab-confirmed cases (on Open Data Bristol) and central government COVID-19 data.
You can look up the weekly cases in your area by postcode on GOV.UK.
Our Outbreak Management Plan describes what we're doing to identify and contain local outbreaks and protect the public’s health.
Food, medicine or essential tasks
- If you, a family member or a neighbour are self-isolating, or feeling isolated, and need help getting food or medicine or doing other essential tasks:
- Help to get food
Day to day
- Financial help, including help with Council Tax, if you've lost your job or had an income drop because of COVID-19
- Test and Trace Support Payment scheme of £500 for eligible low paid workers whose earnings are affected by staying at home and self isolating
Find help to find work and information about training courses on:
Information and support for businesses, including loans, grants and other support.
Free parking for NHS staff and care workers
NHS staff and care workers can park for free in council car parks, pay and display street parking, and residents' parking zones.
Get a test if you have symptoms
You must self-isolate until you get your test result. The NHS website has information about what to do when you get your test result.
Get rapid tests if you don't have symptoms
Who can get rapid (lateral flow) tests and how to get them.
Types of coronavirus test
GOV.UK has information about the types and uses of different coronavirus tests.
The NHS website explains:
- when you must self isolate
- how long to self isolate
- how to avoid spreading coronavirus to people you live with, if you have symptoms or have tested positive
When you're self-isolating, you must not leave your home for any reason, other than to get a coronavirus test. If you need to get a test, you must go straight there and home again.
- ask other people to bring you food or medicine, but you must not have contact with them
- spend time in your garden if you have one
Support when self-isolating
- Call 0800 694 0184 if you need help getting food or medicine, help with essential tasks, or if you have caring responsibilities for someone else and need support. (Monday to Friday, 8.30am to 5pm, and Saturday, Sunday and bank holidays, 10am to 2pm).
- Deaf BSL users can contact the phoneline through a BSL Interpreter using SignVideo.
- Calls can be taken in a range of community languages.
- You may be eligible for a Test and Trace support payment if you're a low income worker and you've been unable to work.
- Get mental health and wellbeing support.
The COVID-19 vaccine is being given to people in order of priority.
The NHS website has information about the vaccine, including:
- who can get a vaccine now
- how to book an appointment if you’re eligible
Beware of vaccine scams. The NHS will never ask for money or your bank details.
Unpaid carers are a priority for vaccination.
The NHS will contact you about being vaccinated if you:
- are registered as a carer with your GP
- are eligible for Carers Allowance
- have been in touch with us about your role as a carer
- are supported by one of the carers support organisations in Bristol
Do not contact the NHS before then.
If you're a carer but not registered with any of these organisations, information on how to receive your vaccine will be published here as soon as it's available. You do not need to contact us.
Social care workers vaccinations
Speak to your employer if you're working directly with people clinically vulnerable to COVID-19 who need care and support, and you have not been offered a COVID-19 vaccination appointment.
If you are an employer of eligible workers, or are a self-employed social care worker, contact firstname.lastname@example.org for more information.
We do not have a waiting list for vaccinations.
If you're not an eligible frontline health or social care worker, the NHS will contact you when it's your turn for a vaccination.
COVID marshals are here to help people and businesses:
- stay safe outside their homes
- follow guidance for stopping the spread of coronavirus (COVID-19).
They work in different parts of the city at different times. They wear high vis jackets and have Bristol City Council badges to identify them.
Their job is to:
- explain the government rules and guidance
- help shops and supermarkets manage queues so everyone can stay a safe distance apart
- remind people to wear a face covering where needed, unless they’re exempt
- make sure businesses are following COVID-secure guidance and advise them when they're not
- give face coverings and hand sanitiser to people who need them
- clean outside surfaces that people touch often, such as the buttons at pedestrian crossings
- work with the police and report COVID-19 rule breaches
COVID marshals can’t give out fines or force a business to close.
Ask us to patrol an area
COVID marshals patrol different areas depending on requirements.
To ask us to patrol an area, or tell us about an issue that needs to be addressed, email: email@example.com.
- Fill in our coronavirus (COVID-19) general enquiries form, if you cannot find the information you need on the government website
- Call 0800 694 0184 (freephone, Monday to Friday, 8.30am to 5pm, Saturday and Sunday, 10am to 2pm), translation service available
- Deaf BSL users can contact the phoneline through a BSL Interpreter using SignVideo
- Report someone who's not following government social distancing restrictions on the Avon and Somerset Police website
- Tell us about a business that isn't following the government's social distancing regulations or order to close: email firstname.lastname@example.org or call 0117 922 2500, or fill in the form on the Avon and Somerset Police website
- Deaf BSL users can contact the phoneline through a BSL Interpreter using SignVideo, (8.30am to 5pm Monday to Friday, 10am to 2pm Saturday, Sunday and bank holidays)