You can order most services, pay for things, and find information quickly and easily on this website.
Visit our homepage to find the service you want.
Can't find what you want online?
Ask Briz
Call 0117 922 3888, or select the ‘Ask Briz' button on the right of this page.
In person
You can visit our Citizen Service Point.
Write to us
If you need to get in touch:
- contact Citizen Services
- write to Bristol City Council, PO Box 3399, Bristol BS1 9NE
Accessibility: for Deaf people only
Contact us using a BSL interpreter or by using Textphone, Texmee, or Relay UK Service.
- Sign Video BSL interpreting: Monday to Friday, 9am to 5pm, you'll need a computer or laptop with a webcam, tablet or smartphone and a broadband connection or a 4G or 5G data plan on your mobile device
- RelayUK app for your smartphone or computer
Emergencies
Only call one of these numbers in a genuine emergency.
- For urgent child protection notifications only and if you need a same day response, call 0117 903 6444.
- Report suspected abuse of an adult, visit Safeguarding adults at risk.
- At risk of being homeless, visit us at our Citizen Service Point or call the Emergency Duty Team on 01454 615 165, outside of working hours
- Report an emergency repair in a council home or communal area in a block of flats: call 0117 922 2200 (or 0117 922 2050 from 6pm to 8.30am).
- Report a dangerous structure: call 0117 922 3000 and choose the Building Regulations option, or 0117 922 2050 outside of working hours.
Press, public relations and media (PR)
Email press enquiries: newsdesk@bristol.gov.uk
For press only: out of hours enquiries, call 07467 335790.
Complaints, comments and compliments
See our complaints and feedback pages.
General enquiries (main switchboard)
Call: 0117 922 2000
Phone lines are open 8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm Friday.
Some services are experiencing longer waiting times. It may be quicker to find the service you need from our homepage.