Contact the council

All address details for our Citizen Service Points can be found on our Citizen Service Points page.

Textphone (for deaf people only)   0117 357 4444

Main services


Reporting an emergency

Household waste and street maintenance

Recycling and waste collections, maintenance of roads and pavements, street lighting, graffiti and fly-tipping, street litter.

Council housing

Pay your rent, tenancy enquiries, anti-social behaviour, repairs, caretaking.

Housing benefit and council tax reduction

Work out how much you'll get, make a new claim, report a change of circumstances, pay a benefit overpayment, enquiries.

Council tax

Pay your bill, apply for council tax benefit, single adult discount, disabled band relief, moving house, advice and enquiries.

Electoral Services

By post:

Electoral Services (B Bond)
c/o Willway Street
Bristol BS3 4SP

In person:

B Bond Reception
Smeaton Road

Planning and building regulations

Advice and enquiries.

Home Choice Bristol

Bid for a property, advice and enquiries.

Pest control and dog wardens, pollution and public safety

Report anti-social behaviour, noise and other pollution, risks to public health and safety (such as food risks), issues with pests or dogs

Bus passes and disabled parking permits

Apply for a blue badge or disabled parking bay, travelcard enquiries.

Residents' parking permits

Apply for a residents' parking permit.

Adult care / adult social services (Care Direct)

Help and advice with adult care, report abuse of vulnerable adults

Transport and streets

Report road and pavement maintenance issues.

Register office

Get replacement certificates, register a birth or death, register a marriage or civil partnership on our births, deaths, marriages and citizenship pages.

Phone: 0117 922 2800

Phone lines open Monday to Friday 8.30am and 6pm. Closed Wednesday 12pm to 1.30pm.

Fax: 0117 903 8877

Bristol Register Office (Main Office)

The Old Council House
Corn Street
Bristol  BS1 1JG

The entrance is on Broad Street.

Opening times

  • Monday, Tuesday, Thursday and Friday 9am to 4pm
  • Wednesday 10am to 4pm. 5pm to 7pm, for appointments only
  • Saturday mornings appointment only

Southmead Hospital (Branch Office)

Brunel Building
Southmead Hospital
Bristol BS10 5NB

The office is on the ground floor, next to the Pharmacy.

Southmead Hospital opening times

Appointment only: 8.30am to 4pm, Monday to Friday

Business rates

Make a payment, apply for small business rates relief or charitable relief, moving property, advice and enquiries





Find out about leisure facilities in Bristol.

Complaints, comments and compliments

Please see our complaints pages.

Report fraud

Please see our reporting fraud page.

General enquiries (switchboard)

8.30am - 5pm Monday to Thursday, 8.30am - 4.30pm Friday.

Telephone 0117 922 2000.

Customer services centre

Monday to Friday, 8.30am to 6pm.

Except Wednesday when we're closed for training between 12noon and 1.30pm.

Postal address

Bristol City Council
City Hall (formerly The Council House)
College Green