All Bristol City Council employees carry ID. Please ask to see ID before you let anyone into your home who states they are from the council.
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Tenancy fraud
Bristol adopts a zero tolerance approach to tenancy fraud.
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Rent payments and arrears
How to pay your rent, check your balance and what to do if you can't pay it.
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Repairs and maintenance
Report a council housing repair and find out what you're responsible for.
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Home safety and improvements
Making improvements to your home and keeping it safe. Includes gas, electric and fire safety.
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Damp and mould in your home
Types of damp and what causes it, how to prevent damp and mould, what to do if there’s damp or mould in your home.
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Make changes to your tenancy
How to buy your council home, pass it on to someone else or move into a different property.
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Living in a flat
Reporting a problem, our caretaking service and information for council leaseholders.
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Your tenancy
Information on your tenancy agreement.
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Tenant participation: ways to get involved
Have your say in the way we deliver the housing service.
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Report an abandoned council house or flat
Let us know if you think a council property has been abandoned or squatted.
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Guide for new tenants
What happens before and after you move into a council property.
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Council garages and parking
Find out how to rent a garage, and parking for some council tenants and leaseholders.
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Housing officers for council tenants
What a housing officer does, who your local housing officer is and how to contact them.
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Home contents insurance
Why you need home contents insurance and how to apply for it.
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Barton House evacuation
Information for residents about the Barton House evacuation.
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St Jude’s council housing refurbishment
Information for residents about the refurbishment of the council housing blocks in the St Jude’s area.
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Housing Consumer Standards Programme
Why we referred ourselves to the government's Regulator of Social Housing (RSH), what we're doing to improve and how to get in contact if you're a tenant.
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Home condition surveys
What a home condition survey is, what it includes, what to expect and the survey length.
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Letting us into your council home
Why we might need to come into your home, what happens if we can’t get in.