Our website will be unavailable from midday to 3pm on Wednesday 24 July. Sorry for any inconvenience.

We aim to give all our customers a good service, but sometimes we make mistakes. If you're unhappy with something we've done, please let us know. There's no charge for making a complaint or sending us feedback.

Complaint forms will time out after 60 minutes. If you're planning on spending longer than that completing the form, make sure you keep a copy so you do not lose the details of your complaint.

Choose the service you want to make a complaint or give us feedback about.

On-going complaint

If you have an on-going complaint, please email complaints.feedback@bristol.gov.uk

Privacy statement: what we do with your personal data

Read our privacy statement to see what we do with your personal data.

Complaints procedure

How we deal with complaints and what to do if you're not happy with how we've responded to your complaint.