Make a complaint or give feedback about council housing, housing benefits or private housing.
Before you make a complaint, you could try one of the following services:
- Report a repair
- Report anti-social behaviour
- Report a council building that needs cleaning
- Apply for a transfer to a different council property
- Check your rent balance and other housing payments
- Report a problem with a privately rented property
If you'd still like to make a complaint or give feedback complete our online form.
Other ways to make a complaint or give us feedback
Visit our Citizen Service Point.
Customer Relations (100 TS)
PO Box 3399
For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email firstname.lastname@example.org or use the above methods to get in touch.
We can also arrange language interpreters and sign-language interpreters.
If you're not happy with our response to your complaint
If you have escalated your complaint to stage 2 and are still not happy with our final response, you can contact a councillor or MP for help:
- find your local councillor
- find your local MP on the UK parliament website
Alternatively, you can make a complaint direct to an Ombudsman. This may be the Housing Ombudsman or the Local Government and Social Care Ombudsman. You will have been provided with their information in our stage 2 response.
You can find out about our complaint process in our pdf Complaints Policy (464 KB) , with the stages explained in Chapter 13.
Housing Ombudsman Complaint Handling Code
Our most recent self-assessment against the Housing Ombudsman's Complaint Handling Code, including performance statistics, service improvements made and planned improvements for the future.