Some of our online services will be unavailable from 6pm, Friday 31 July until 1am, Saturday 1 August. This is so we can update our network. We're sorry for any inconvenience.

Council tenants: check your rent balance and other payments

See payments and charges on your current and previous council properties.

Updates affecting some MyBristolHousing account holders
Most account holders have now had their accounts updated and do not have to do anything. However, some users who've been affected by an update we made to our system that took place earlier this year need to take action to reactivate their account. If you're one of those people you can go to our guidance page for details of what to do next.

Once registered you can view:

  • your payments and charges for all the accounts on your current property, including rents, repairs, insurance, supported housing and garage charges
  • account balances for your previous properties

Existing Tenant Account holders

If you're a Bristol City Council tenant and already have a Tenant Account, it will not be available until you register again:

  • sign in to your Bristol Account
  • create your new MyBristolHousing account and verify your
    • email address
    • mobile phone number

More detailed information on this process is available in our pdf User Guide(1.93 MB)  and our video about how to create an account on MyBristolHousing.

Existing users will need to create a connection with their Tenant Account. You'll only be able to use all the features of the new service, including checking your rent account, if you do. Use your Person Reference number to make this connection. You may have received an email or a text message with this number.

If you have not received either, call us on 0117 922 2200 and we'll provide it.

Sign into or register for MyBristolHousing

New users

Tenants will need to have a valid email address to access the new service. If you do not have an email address, you need to create one. The 5 most commonly used e-mail providers are Gmail, Outlook, Yahoo Mail, Apple Mail and ProtonMail. 

Help setting up an email address

  • Create a Bristol Account
  • Create your new My Bristol Housing account and verify your:
    •  email address
    • mobile phone number

New users do not need a reference number to create their account.

More detailed information on this process is available in our pdf User Guide(1.93 MB) .

Create your MyBristolHousing account

Contact us

If you need help, you can:

  • phone 0117 922 2200
  • visit our Citizen Service Point at 100 Temple Street, BS1 6AG
  • contact your support worker if you have one
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