Rent and service charges are calculated according to the type of home you live in and the services you receive.
We review rent and service charges every year and we will give you 28 days' notice of any changes to your rent and service charges.
How we set your rent
The rent you pay is set according to a national formula and is calculated, based on the number of bedrooms in your home and the valuation of your property (as at 1999 values).
Rent increase for 2023/24
Your rent increase is 7%.
This rent increase is usually based on the Consumer Price Index figure, as of September the previous year, plus 1%. (CPI+1).
The CPI is published by the Office for National Statistics and measures the average change from month to month in the prices of goods and services purchased by consumers in the UK giving an understanding of what things cost at a point in time.
For 2023/24 the government put a cap on the increase of rent meaning we could not increase it by more than 7%.
Your rent increase starts from Monday 3 April 2023.
You may have to pay service charges if you have communal facilities or some specific services.
Some charges are based on the size of your property or level of service that you receive.
If you would like more information on service charges contact using the online rents enquiry form.
Service charges increase
CPI in September 2022 was 10.1%, so the service charges will go up by 11.1% in total.
Your service charge increase starts on Monday 3 April 2023. The same time as the changes to rent.
Personal heating and hot water
If you pay a charge for personal hot water and heating this will increase by 15%.
This will allow you to make increased payments towards these costs over the coming months instead of receiving a large invoice next year. We have seen a substantial increase in energy prices which has been reflected in your charges.
If you get Housing Benefit your weekly rent will include the increases automatically. You do not need to contact us.
However, if your income or circumstances have changed then you will need to let us know:
- call 0117 922 2300
- use our change of address or circumstances form
If you receive Universal Credit, you will receive a notification on your online journal providing your new rent figure.
You need to confirm this in your journal otherwise there will be a shortfall in your payment.
For more information, sign in to you Universal Credit account or call 0800 328 5644.
If you pay by Direct Debit, we will change your Direct Debit and you will be notified of any changes in line with the Direct Debit guarantee.
If you pay by standing order, you will need to change your Standing Order with your bank to cover the new rent and service charges if they are applicable.
If you're struggling to pay your bills
If you're having problems paying your rent call us on 0117 922 2200 and we'll do all we can to help.
Our phone lines are open 8:30am to 6pm, Monday to Friday. Except Wednesday, when the phone lines close between midday and 1:30pm.
If you're in rent arrears, we can help and advise you and put you in touch with other organisations that can offer specialist help and support if needed.
To find out more about support available to you visit our cost of living support page.
You can also get advice and guidance around budgeting and managing debts from:
Citizens Advice Bureau
Phone: 0808 278 7957
Textphone: 0800 144 8884
Free independent advice for people in financial difficulties.
Phone: 0808 808 4000
Age UK Advice Line
Phone: 0800 055 6112
North Bristol Advice Service
Phone: 0117 951 5751, Monday to Thursday 9.30am to 4.30pm.
Phone: 0800 121 4511
Welfare Rights and Money Advice Service
Website: Welfare Rights and Money Advice Service
Phone: 0117 352 1888, Monday, Tuesday, Thursday, and Friday, 9am to 1pm.