Gain access policy for council tenants

Summary

Our  pdf Gain access policy(215 KB) explains how we'll access council homes for essential inspections, safety checks, repairs, and maintenance when access is refused, while respecting residents' rights and individual needs.

The policy also outlines the steps we'll take to gain access, including legal action as a last resort where necessary. 

If you would like this information in another language, Braille, audio format, large print, Easy Read, BSL video or plain text, call 0117 3521 444, select option 2, then option 3.