Resident Vulnerability and Reasonable Adjustments Policy

Summary

Our  pdf Resident Vulnerability and Reasonable Adjustments Policy(285 KB) explains how we identify and respond to residents who may need additional support to access our housing and landlord services.

The policy explains how we record and use information about residents' needs, make reasonable adjustments where appropriate, and meet our legal duties under equality, data protection, and housing legislation to ensure services are fair, accessible, and inclusive.

If you would like this information in another language, Braille, audio format, large print, Easy Read, BSL video or plain text, call 0117 3521 444, select option 2, then option 3.