We're changing the online system we use for HomeChoice Bristol.
To make sure that everyone has an opportunity to bid on homes, the current bidding cycle has been extended until Sunday 1 February.
Because there are now 2 bidding cycles running at the same time, for this week only we will be allowing 6 bids per applicant.
We know that some people are struggling to register and sign in to their accounts. We’re sorry if you're having problems and we’re working hard to respond to those who have already been in touch with us.
Those who registered for our Tenant account and then for MyBristolHousing, will need to register again using a different email address.
We're really sorry for the inconvenience this may cause.
Call us on 0117 922 2400 if you need help.
We're switching to a new system called MyBristolHousing that will help us and our housing partners provide a better service.
What will change
HomeChoice Bristol will be available on a new system called MyBristolHousing.
- To access your account, you'll need a valid email address. If you don't have one, you should set one up now. The 5 most commonly used email providers are Gmail, Outlook, Yahoo Mail, Apple Mail and ProtonMail.
- The printed HomeChoice newsletter will stop. If you receive the newsletter, an officer from Bristol City Council will phone you to discuss how we can support you with this change.
- You will not be able to bid on properties over the phone.
Overview of the new MyBristolHousing online service
When MyBristolHousing is made available, these are the main steps you'll need to complete:
- create a Bristol Account if you're a new user
- sign in to your Bristol Account
- create your new MyBristolHousing account:
- Verify your email address
- Verify your mobile phone number
- If you have a HomeChoice Bristol application in progress, you'll need to create a connection to your new account to be able to make changes to your existing application and bid for properties.
Once you're registered, you only have to make one application to MyBristolHousing to be considered for all social housing properties owned by partner social housing providers and by us.
Further information will be available on our website, including:
- how to connect your accounts
- downloadable user guides
- “how to” video guides
You can also:
- speak to friends or family for help
- contact your support worker if you have one
- email hcb.enquiries@bristol.gov.uk
- call us on 0117 922 2400
- visit the Citizen Service Point at 100 Temple Street, BS1 6AG