Education Welfare Service

What the Education Welfare Service does, how to make a pupil tracking referral, and tell us about an addition to or deletion from your school's roll.

What the Education Welfare Service does

The Education Welfare Service (EWS):

  • gives high quality professional support to make sure that parents and carers fulfil their statutory obligation to send their child to school regularly
  • tracks pupils who go missing from school
  • makes sure that young people who have part-time jobs or perform in entertainment are safe and protected from harm

Before you fill in a form

You must read:

Make a Pupil Tracking referral

Use this form when:

  • you've been advised the pupil has moved out of the area, and you have a new address for them but no written evidence of the new address from the parent

  • the pupil hasn't returned from a planned leave of absence and your school’s reasonable enquiries haven't located the pupil

  • the pupil has been continuously absent for 20 school days and your school’s reasonable enquiries haven't located the pupil

Make a pupil tracking referral

Tell us about a deletion from your school's roll

Use this form if:

  • you're deleting a pupil's name from the admissions register at a non-standard transition point
  • you've sent us a Pupil Tracking Referral form, and we've agreed the deletion
  • you've sent us a Child Missing Education Referral form because: 
  1. the pupil has moved out of the area and you have written confirmation of their new address
  2. a parent has contacted your school about a place for a child living in Bristol who's not already on a school roll, and your school can't offer a place

Tell us about a deletion 

Tell us about an addition to your school's roll

Use this form when:

  • you're adding a pupil's name to the admissions register at a non-standard transition point
  • your school’s Information Management System, for example SIMS, isn't connected to Bristol City Council via XVault

Tell us about an addition

School Attendance

All children should go to school every day unless there's an unavoidable reason like illness.

Pupils should never miss school for reasons like shopping, birthdays or to wait in for a repair person.

Parents and carers commit an offence if a child doesn’t attend school regularly and the school hasn't agreed the absence.

Contact information

Education Welfare Service (PV)

PO Box 3176

Bristol City Council

Bristol, BS3 9FS

Opening Hours

Opening Hours

Mon to Thurs: 8.30am to 4.30pm
Fri:  8.30am to 4pm
 

A duty Welfare Officer is available to answer queries:
Mon to Thurs: 3pm to 4.30pm
Fri: 3pm to 4pm.

Tel: 0117 352 1438