Education Welfare Service

Education Welfare Service

What the Education Welfare Service does, how to make a pupil tracking referral, and tell us about an addition to or deletion from your school's roll.

Penalty notices

School attendance will be mandatory for all pupils from 8 March 2021.

The usual rules on school attendance apply, including:

  • parents’ duty to secure their child’s regular attendance at school (where the child is a registered pupil at school and they are of compulsory school age)
  • following up absence, reporting children missing education to the local authority and the ability to issue sanctions, including fixed penalty notices in line with local authorities’ codes of conduct

Email educationpenaltynotices@bristol.gov.uk if you have any questions about penalty notices.

What the Education Welfare Service does

The Education Welfare Service (EWS):

  • gives high quality professional support to make sure that parents and carers fulfil their statutory obligation to send their child to school regularly
  • tracks pupils who go missing from school
  • makes sure that young people who have part-time jobs or perform in entertainment are safe and protected from harm

School attendance

All children should go to school every day unless there's an unavoidable reason like illness.

Pupils should never miss school for reasons like shopping, birthdays or to wait in for a repair person or a delivery.

Parents and carers commit an offence if a child doesn’t attend school regularly and the school hasn't agreed the absence.

Before you fill in a form

You must read:

Make a Pupil Tracking referral

Use this form when:

  • you've been advised the pupil has moved out of the area but you do not have a new address for them:

    • check Children Missing Education guidance: reasons 5, 6 and 8, before making a Pupil Tracking Referral

  • the pupil hasn't returned from a planned leave of absence and your school’s reasonable enquiries haven't located the pupil

    • check Children Missing Education guidance: reason 6, before making a Pupil Tracking Referral

  • the pupil has ceased to attend the school and you've not been able to trace the pupil despite making reasonable enquiries

    • check Children Missing Education guidance: reasons 5, 6 and 8, before making the Pupil Tracking Referral

Make a pupil tracking referral

If you see an error on the form try resetting the form by holding down the 'ctrl' key and pressing 'F5' key.

Tell us about a deletion from your school's roll

Use this form if:

  • you're deleting a pupil's name from the admissions register at a non-standard transition point
  • you've sent us a Pupil Tracking Referral form, and we've agreed the deletion
  • you've sent us a Child Missing Education Referral form because the pupil has moved out of the area and you have confirmation of their new address

Tell us about a deletion 

If you see an error on the form try resetting the form by holding down the 'ctrl' key and pressing 'F5' key.

Tell us about an addition to your school's roll

Use this form when:

  • you're adding a pupil's name to the admissions register at a non-standard transition point
  • your school’s Information Management System, for example SIMS, isn't connected to Bristol City Council via XVault

Tell us about an addition

If you see an error on the form try resetting the form by holding down the 'ctrl' key and pressing 'F5' key.

Contact information

Education Welfare Service (CH)

PO Box 3399

Bristol City Council

Bristol, BS1 9NE

Opening Hours

A duty Welfare Officer is available to answer queries.

Email: education.welfare@bristol.gov.uk

Tel: 0117 352 1438