Coronavirus (COVID-19): Information and advice

Coronavirus (COVID-19): Information and advice

Latest advice and information from central government, the NHS and other resources

We have provided some resources that you may find useful to help your family with any questions or concerns you have during this time.

For home learning resources visit Bristol Learning City.

Coronavirus support

Register to receive support if you have a medical condition that makes you vulnerable to coronavirus. You can register yourself, or on behalf of someone else. Get coronavirus support as an extremely vulnerable person

Information from Bristol City Council

Bristol City Council’s advice is in line with government policy. It is strongly recommended that any advice you follow is from a reliable source. 

Temporary legislative changes relating to coronavirus (Covid-19) and SEND

Guidance from the Department of Education about temporary legislative changes relating to coronavirus (Covid-19) and SEND and what it means for children and young people with SEND

Special Educational Needs and Disabilities update for parents

View our statement on how we're working and what you can expect while we use our best endeavours to manage the usual SEN practices.

Short breaks service update

The short breaks service have released a statement (pdf, 57KB) (opens new window) to explain how they will continue to run their service.

Support message for children and young people

Staying safe during COVID-19: Coronavirus advice video from the disabled young people at the WECIL Youth Groups.

Children’s Personal Budgets/Direct Payments

If you use Direct Payments to employ Personal Assistants (PAs) then you must have a plan in place if the PA can’t come to work because of the coronavirus.

This might include family or friends or alternative staff members coming in to support you. 

If staff or family or friends are not able to provide the care you need, then email:

In your message you should give us your: 

  • full name
  • child's name
  • contact telephone number

We'll respond to you no later than the next working day.

If you can't email us then call the office. Our reduced staff will take your details and send the email on your behalf. 

All non-urgent matters which do not require immediate action will be dealt with by our home based staff.

Home to school travel

During this time, we're making reasonable adjustments to provide the home to school travel service.

If your child is allocated a school place and we usually provide travel with an escort, would it be possible for you or a household member, to either: 

  • transport your child in your own vehicle or 
  • travel with your child on provided transport

This will help reduce the risks to children, families and staff through close contact, following the government’s guidance on social distancing.  

If this is not possible, let us know as soon as possible by calling us on 0117 9036328 or email: 

We’ll work with you and your child’s school to arrange transport, which may mean alternative pick up and drop off times. 

Please be reassured we'll continue to work with schools to review this service as they regularly notify of more children returning to school. 

We're currently working with fewer escorts while many are self-isolating according to government guidelines.

We also have fewer drivers, so arrangements for your child may not be exactly the same as usual.

Other information and advice

Advice and Support

You can get advice and support from:

Mental Health

You can get advice about mental health support from:


Emergency information: